Our flight for Sunday morning was cancelled on Saturday afternoon without reason. The airline advised to call its hotline. Waited for an hour and did not get satisfactory service. We were told there would be no compensation for travel, accommodation or missed plans.

This is the third major delay/cancellation I’ve experienced with REX in the last year or so. Had started using Qantas in the meantime due to this unreliability. Should have remained with Qantas.

Also worth noting, when searching for flights and prices, Rex’s website came up cheapest, however during the last stage of booking they added significant taxes. It was cheaper to book via a travel agency.

Rex was experiencing delays due to external circumstances, but ensured we were put on an earlier flight so that we could make our connections in time. Pleasant and helpful in difficult times

I've only recently started flying with Rex and am SO impressed. I don't know why I had never flown with them in the past. The staff are all so friendly, the wait is always less, my flights have all been on time, the seats more comfortable than the other airlines and they also generously give you snacks - not trying to pinch every last penny out of you, they don't need to do that at the price but yet they do. I was just telling family and friends to check them out when the the following flight they went and gave me a free upgrade! NEVER has this happened with any other airline, enjoyed a delicious lunch (talking to the woman next to me they also upgraded her so the business class was full). Maybe they noticed I had recently been flying with them frequently.. Whatever the case it really made my day that there is such kindness, generosity and good old fashioned hospitality in the airline business still. Well done Rex this is how you do business.

I have traveled to 20 different countries and experienced many airlines. However, I can confidently say that REX offers the best domestic flights within Australia. The airport staff is excellent at assisting customers and resolving any issues that may arise. The inclusion of FREE SNACKS with a low-cost ticket definitely earns REX a 10/10 rating. If you are flying domestically in Australia, I highly recommend choosing REX. If REX ever needs additional staff or employees, I would be willing to work for them without salary or allowance because of their excellent treatment of their employees.

I had a return flight from Melbourne to Hobart, both flights were on time. I left my wedding ring on my return flight, I take it off as it doesn't fit anymore, I contacted customer support and had it back the next day. All staff that I spoke to went above and beyond to help me retrieve my ring. Outstanding service, I highly recommend and appreciate the help I was given.