I have traveled to 20 different countries and experienced many airlines. However, I can confidently say that REX offers the best domestic flights within Australia. The airport staff is excellent at assisting customers and resolving any issues that may arise. The inclusion of FREE SNACKS with a low-cost ticket definitely earns REX a 10/10 rating. If you are flying domestically in Australia, I highly recommend choosing REX. If REX ever needs additional staff or employees, I would be willing to work for them without salary or allowance because of their excellent treatment of their employees.

I had a return flight from Melbourne to Hobart, both flights were on time. I left my wedding ring on my return flight, I take it off as it doesn't fit anymore, I contacted customer support and had it back the next day. All staff that I spoke to went above and beyond to help me retrieve my ring. Outstanding service, I highly recommend and appreciate the help I was given.

I am part handicapped and have difficulty walking. Both ground staff and cabin crew at both airports were charming, helpful and efficient. IWheelchairs were quickly provided and attention given to my needs on disembarking and comfort.
I could not thank and praise them more

Rex is fabulous.
We cannot thank REX enough for what they did in an emergency for us.
The ground and flight staff so superperior to Jetstar.
I needed access to flight with broken bone in foot. They organised golf buggy and then goods lift to access aircraft at both ends of trip.
The airport staff did everything, large comfortable wheelchair, security, access and much more. We had one on one attention .The flight crew looked after me like I was their mother.
The flight was very comfortable with FREE snacks too. Travelling on a smaller aircraft for first time was impressive in terms of comfort and numbers. Not packed in like sardines.
We will be flying REX again.
Advise you give Jetstar the flick we are.

First go with Rex after being disappointed previously with Virgin cancellation and delay x 2.
Arrived for 7am flight out of Sydney for the flight to be delayed due to fog in Melbourne. Understandable. By 9am other carriers at gates around us were departing for Melbourne but not us. No commitment about when the flight was leaving. Given a ten dollar voucher to pay for a coffee (literally that’s what $10 buys) and settled in for more delay. Advised untimately flight was cancelled after 4 hours of delay. Refund or maybe try to shift to an evening flight. Not good enough Rex. This is why we gave you a go because this was the treatment of the other airlines. Seems like all carriers are playing the same Russian roulette game. Booking a fare is not booking a guaranteed time anymore or it seems a guaranteed flight!