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“Exceptional customer service”
Review of Rex Airlines


Reviewed 13 April 2024

Just want to say a big thank you to the wonderful Swiss Man at check-in at Sydney airport. Exceptional customer service, going above and beyond for all passengers. He made check in so easy. He is a wonderful ambassador for Rex.

Date of travel: March 2024
Thank Sares32
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 16 April 2024

Dear Sares32,

Thank you for taking the time to write in your review for Rex.

We are delighted to hear about the excellent customer service you received from our Customer Service Officer at check-in. We are particularly proud of our team's commitment to providing exceptional levels of service at every step of our passengers' journey.

Once again thank you for your positive comments and we hope to welcome you back on board a Rex flight in the near future.

Kind regards,
The Rex Team

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Reviews (925)
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36 - 40 of 925 reviews

Reviewed 12 April 2024

Amazing staff and help. 96 flights were cancelled on return from Sydney due to rain weather event but Rex kept to schedule and we arrived safe and sound.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank lynnewilsonpace
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 16 April 2024

Dear lynnewilsonpace,

Thank you for taking the time to write in a review.

We are happy to hear about your positive feedback travelling with us despite the challenges of the weather.
At Rex we strive to deliver an extra level of hospitality and reliability to our passengers.

Once again thank you for your support and we hope to welcome you back on board in the future.

Kind regards,
The Rex Team

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Reviewed 12 April 2024

I trusted Rex with my golf bag! On arrival at King Island, one wheel of the travel bag was missing. I filed a report straight on. Being a frequent flyer, I understand this can happen. What is more shocking is Rex denial of any responsibility or liability claiming they don't provide support for handles or wheels damage. I trusted them with my bag, and they failed! Never on a plane with them in the future!

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank 73P-Alex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 16 April 2024

Dear Alex,

Thank you for taking the time to write in your feedback.

We are sorry to hear about the damage caused to your golf bag.

If you wish for us to look into this, you may submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights.

Kind regards,
The Rex Team

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Reviewed 11 April 2024

Took a trip recently travelling from Sydney to Melbourne on Rex Airlines new intercity jet service. It was a chance to test out their new service having many years ago flown on a regional flight to a country NSW town.

A couple of standouts were immediately obvious starting with the check in staff and process at Terminal 2 in Sydney. Not only were the kiosks easy to use for check in but on proceeding to the desk for bag drop the staff were very friendly and helpful, treating you like a person and not just sheep on flight.

On board the planes have good legroom and it was nice, although a short flight to at least get a snack and cup of coffee.

Then on the return leg had to change my flight to an earlier time and again the service stood out. The call centre reservations staff member was delightful. There was no robot at the end of the phone and they cared about helping make changes.

Everything about the experience really was good old fashioned country service with a smile. It really sets them apart from their competitors who over the last few years have seemed to dropped the ball.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank GrantS18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 12 April 2024

Dear Grant,

Thank you for taking the time to share your experience with Rex.

We are proud to hear about the excellent customer service you received from all our staff. At Rex, we strive to provide an extra level of hospitality to our passengers.

Thank you once again for your kind words and we hope to welcome you back on board a Rex flight again.

Kind regards,
The Rex team

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Reviewed 8 April 2024

Excellent service from beginning to end of flight. All staff professional and very approachable. Tup excelled in her duty and her colleagues were always willing to assist and very friendly. Highly recommend this airline.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Christine M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 9 April 2024

Dear Christine,

Thank you for taking the time to send in your compliments for Rex.

We are committed to providing a personable level of service to our passengers, and we are delighted to hear about the exceptional service you received travelling with us.

We are grateful for your support and look forward to welcoming you back on a Rex flight again.

Kind regards,
The Rex Team

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