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“Excellent service.”
Review of Rex Airlines


Reviewed 5 March 2024

Have just returned from Brisbane. First time flyers with Rex. What a pleasant experience. From the online checkin, the checkin staff at the airport plus the flight staff. Being able to check your luggage in with more than two hours ‘til your flight is brilliant. Well done.

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank 112gilliang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 6 March 2024

Dear 112gilliang,

Thank you for taking the time to send in your compliments to Rex.

We are grateful for your support and interest to try Rex for the first time. We believe that first impression lasts and we are happy that you have enjoyed your first flight with us. We strive for excellence in every stage of the customers’ journey and look forward to welcoming you back on-board in the near future.

Kind Regards,

The Rex Team

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Reviews (907)
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41 - 45 of 907 reviews

Reviewed 4 March 2024

We have flown with REX a number of times and never disappointed! Check-in is easy and boarding smooth. The seats are of generous size.
The inflight coffee and snacks were good.
Will fly with them again.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
1  Thank Adventurers049
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 6 March 2024

Dear Adventurers049,

Thank you for your feedback.

We are delighted to hear of your compliments with regards to your travels with us. At Rex, we are particularly proud of our commitment to providing exceptional service at every step of our customer’s journey.

We are excited to see you soon on board our flights!

Kind Regards,
The Rex Team

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Reviewed 4 March 2024

On February 29th, I purchased a last-minute ticket for the 7:30 flight. However, I did not receive an email invoice for this transaction. To my dismay, upon checking my bank statement, I discovered that I have been charged three times for this booking. The tickets were quoted at $259 x 2, totaling $518. Yet, I have been charged two transactions of $262 and then one transaction of $518.

I had already contacted your customer service over the weekend and spoke with Mikey on Saturday regarding this matter. However, the response I received was far from satisfactory. Mikey did not display any sense of accountability or remorse for the situation. Additionally, when I requested an email correspondence summarizing our conversation, I was denied this simple request

This experience has left me deeply disappointed and has shattered my trust in this company. It is unacceptable to double charge customers, show no accountability for errors, and neglect to provide essential documentation

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Alisha M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 8 March 2024

Dear Alisha,

Thank you for sharing your feedback.

We understand that our Customer Contact Centre have contacted you in this regard and was able to correct the technical error experienced. We apologise for the inconvenience caused.

Kind Regards,

The Rex Team

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Reviewed 4 March 2024

One of the airline's luggage collection staff member at gold coast airport placed a identification tag on a part of our pram that needed to be taken off so it wouldn't get damaged during the flight. I told her this but she refused to print a new tag (it couldn't be moved without tearing it).
That part of the pram was broken during the flight. At the destination airport Rex did not have any staff available at their counter, so I could not show them the damage, but I took photos, which were provided to Rex the following day.
It's now been 3 months and Rex continue to refuse to accept responsibility for the actions of their staff, and the damage caused to the pram.
I have never experienced an airline to be so untrustworthy and will not fly with them again. I will advise people to avoid the airline wherever possible.
Side note, the aircraft did not have air conditioning and it was the middle of summer. Just a shonky airline all around.

Date of travel: November 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Ryan R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2024

Rex Airlines operate many services in Australia, including truck routes and regional services. There is one route which is quite unique, it is a service which runs from Brisbane to Mount Isa. The 'mik run' service connects rural communities in Queensland and operates the 1560km route twice a week using Saab 340 aircraft and has 7 stops enroute, journey time 9h15.

Boarding started about 10 minutes before departure time. There was a good welcome onboard, the aircraft was in good condition and the seats were comfortable with a good amount of legroom.

The flight departed Brisbane slightly behind schedule, service from the one crew member was excellent. On the longer sectors tea/coffee and snacks were brought round.

Some stops were short and passengers were asked to stay on the plane whilst a couple of the larger airports had good facilities and everyone onboard could disembark whilst the aircraft was refuelled. Charleville had a good cafe and there was an extended stop of 40 minutes to take advantage.

There were storms enroute so there were some diversions as well as a downpour at Windorah so the flight was around 30 minutes delayed on arrival into Mount Isa which was fine considering the distance and the weather conditions.

It was a fantastic experience travelling on the 'milk run' to Mount Isa. Hugely impressed with Rex Airlines and the friendly crew.

Date of travel: February 2024
75  Thank paullegate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 6 March 2024

Dear Paul,

Thank you for sending through your compliment for our Milk Run service.

Your comments were truly appreciated and we are proud to hear that it has been an awesome experience for you. We are happy to inform you that these has been shared with our colleagues to further emphasize their good work.

We are grateful for your support and we look forward to have you on board our flights in the future.

Kind regards,
The Rex Team

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