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“First and Last Time Flying REX”
Review of Rex Airlines


Reviewed 9 February 2024

Where do I start. Flight originally intend to depart Syd at 1515 to Bne. Flight originally delayed and notification sent regarding that.

When arriving at airport and getting to the departure gate, staff inform of another delay, now delaying departure to 1805 from Syd. Some 3 hours late because of a blocked toilet which wasn't fixed by the way and the aircraft had come from Bne.

Poor communication and offers by staff at airport and the airline itself.

A coffee voucher for a 3 hour delay doesn't suffice.

First and last time travelling with REX.

Date of travel: February 2024
    • Customer service
    • Cleanliness
    • Value for money
    • Check-in and boarding
Thank Trip42817901922
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 12 February 2024

Dear Trip42817901922,

Thank you for taking the time to write your review on TripAdvisor.

We regret to hear of your experience following your travel from Sydney to Brisbane. At Rex, we aim to assist passengers to the best of our abilities and it is disappointing that you were not able to feel this way.

If you wish for us to look into this further, you may submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights.

Once again, thank you for your feedback.

Kind regards,

The Rex Team

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Reviews (894)
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40 - 44 of 894 reviews

Reviewed 5 February 2024

First time flying Rex and won't be the last. Reliable, on time, comfortable, great price that includes baggage and an in-flight snack but most of all exceptional service. Sean in Adelaide went above and beyond to welcome everyone and help wherever possible. All staff were friendly and helpful. Best experience flying out of Adelaide in a while and will definitely fly with them whenever I travel interstate. Highly recommend.

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Joeygirl62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 9 February 2024

Dear Joeygirl62,

Thank you for taking the time to send in your compliments to Rex.

We are grateful for your support and interest to try Rex for the first time. We believe that first impression lasts and we are happy that you have enjoyed your first flight with us. We strive for excellence in every stage of the customers’ journey and look forward to welcoming you back on-board in the near future.

Kind Regards,

The Rex Team

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Reviewed 2 February 2024

Horrible company, rip off prices, heard many bad things from others who flew them before. Dodgy and don't care about their passengers at all.

Date of travel: January 2024
1  Thank Dream60966494553
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 9 February 2024

Dear Dream60966494553,

Thank you for taking the time to write your review on TripAdvisor.

One of the things that we strive for is to provide an extra level of service, including that personal detail stemming from our heritage of good old-fashioned country service and friendliness. We regret to hear of your feedback and hope that we are able to welcome you on board our flight in the future to showcase our service.

If you wish for us to look into your case further, you may submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights.

Kind regards,
The Rex Team

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Reviewed 2 February 2024

I would recommend Rex AIrlines over any airline; they are so reliable. Staff are first class, ground crew and crew on board, always go above and beyond, it is the little things they do that make your trip worthwhile and memorable.

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank angelarW8515XQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 7 February 2024

Dear angelarW8515XQ,

Thank you for taking the time to provide us with your feedback.

We are delighted to hear you had a wonderful first journey with us. We are proud to hear that our staff was able to make the experience memorable.

At Rex, we are always proud of our team’s commitment to providing exceptional service at every step of our customer’s journey.

Thank you for your support, we look forward to welcoming you on board in the future.


Kind Regards,

The Rex Team

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Reviewed 1 February 2024

First time flying Rex. Amazing experience start to finish. Check in ran smoothly and staff were super friendly. Received a flight upgrade. Thankyou Rex, so appreciated after a tough day. Flight left on time. Inflight service was awesome with staff once again friendly and attentive. Take off and landing was probably one of the smoothest Ive had. Big thank you Rex. Would definately fly again and recommend

Date of travel: December 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Voyage52465510330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RexAirlines, Guest Relations Manager at Rex Airlines, responded to this reviewResponded 1 February 2024

Dear Voyage52465510330,

Thank you for taking the time to write your review on TripAdvisor.

We are so grateful to receive your compliments, since one of the things we strive to do is to provide that extra level of service, including the personal attention stemming from our heritage of good old-fashioned country service and friendliness.

Rest assured that we have shared your feedback to the relevant departments for awareness.

You may also submit feedback on our website via our Feedback Form (https://rex.com.au/FeedBack/Default.aspx) along with details regarding the flights so that we can know more about your experience.

Kind regards,

The Rex Team

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