My father and I upgraded to plus seating for our trip to Acapulco through Mexico City The majority of the flight was awesome as we flew without turbulence or incident on the Company's newly added destination city. With good food choices and steady service, plus the added bonus of watching movies/tv on a personal tablet kept us fairly entertained on this 5.5 hour flight. We were a bit shell shocked at a very busy Mexico City Airport going through customs took awhile and with the transfer to Aca being in a different terminal we had some stress boil up.The second flight was with Aero Mexico and it was really short and painless, happily our luggage would meet us in Acapulco as scheduled. Everything was a breeze in Aca airport, taxi transfer not a problem. The return flight was very different, the gate was not posted on our tickets as we learned they announce this 55 minutes before depart. The signage at the Mexico City airport is not very good and in general the information booths were not pleasantly adept . We spent much time walking and walking to get better understanding of where to go. When we finally found the Westjet departure gate, we had issues with our upgrade to be ironed out. This took half an hour. During this fiasco, I noticed the flight crew had arrived and they were now standing with all of us passengers waiting for access to the plane. I am not sure what the delay was for them but our flight was delayed leaving on time as 2 girls unaccompanied by a parent were stopped from getting on the flight. As a teacher seeing these crying children caused me much pain. When we eventually were in the air instead of personal tablets, we had to be satisfied with the old back of the seat monitors to watch movie.
Anyways the flight was smooth with no in air incidents and while we arrived late we made it home safe and sound.