flight delayed by an hour at first, then 2, then 4, then cancelled. They have refused compensation saying it was out of their control, but they are hiding behind their T&Cs, surely pretty much every cancellation is out of their control?! Every other flight leaving London and every other flight arriving into Florence that day was fine. I think they sold a flight that never had the permission to use that particular flight path at that time.
They are not even refunding my flight?!! I've traveled the world on hundreds of airlines and have never experienced this. I will never use them again and would advise everyone to avoid them. There is a reason why their flights are often the cheapest! Spend the extra few £ on a flight that will actually fly!