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“VUELING LOST MY LUGGAGE”
Review of Vueling Airlines


Reviewed 23 March 2017

Vueling lost my luggage. NO EMAIL, CALL to say sorry or an update on my bag. Staff at the airport are VERY rude and unhelpful !!!! They didn't care my bag was gone. I never received my bag and it's officially lost

NEVER FLY WITH THESE !!!!! JUST CHECK GOOGLE REVIEWS TOO

Date of travel: February 2017
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank clevs2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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7,661 - 7,665 of 31,587 reviews

Reviewed 22 March 2017 via mobile

First- a year before we had a decent flight on this airline from Paris to Rome. However, this last experience was a nightmare! We were scheduled for a 2:00 pm ish flight from Rome to Vienna. With a full night of accommodations and activities planned in Vienna. We were at the airport in plenty of time. The flight kept getting delayed and gate changes made. No reasons were given for the delays- all illusive. They finally fed us dinner around 7pm. No one could leave because they had our luggage and did not cancel the flight - so no trip insurance would apply. After dinner were taken to yet another gate. We finally boarded a plane around 11 pm, only to be deboarded in 45 min. Because flight crew had timed out! They did board us yet again, but then announced w were not going to take off- no reason. When we went back in to the airport- other Vueling passengers were asleep on the floor. They finally, after much pressure from the passengers, took us by bus to a hotel. No more food till morning. The check in process took up to two hours for some passengers. The flight was rescheduled the next day at 1:30 pm. We needed to get back home and had no more money or time to spend in Vienna and had missed our connecting flight. They provided no courtesy phones or availability to make other plans, nor a cancellation. We did get our bags at the hotel at 2am. We spent $100 on phone calls to American Airlines. We lost $700 of activities in Vienna. When I asked an airline employee how often this happens- she said about once daily!
They have never made any compensation, which by EU law they are suppose to do and were suppose to offer availability to make other plans and courtesy phones- as well as monetary reimbursement according to a certain pay schedule. We should have received about $500. They did say we could have air fare reimbursed but never have received it! I would beg you not to take this airline.

Date of travel: July 2016
    • Seat comfort
    • Legroom
3  Thank Brian B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2017

We booked this airline via Iberia, but the flight share was Vueling. Our apprehension was unfounded. We were very surprised by the professionalism of all the staff, the cleanliness of the aircraft and level of service offered.

Date of travel: March 2017
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Lena S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2017

This is probably the worst airline company out there. No matter how cheap the flights may seem DO NOT use them. They advertise cheap tickets, overbook flights and then change them last minute without providing any explanation. They never reply to emails or Facebook messages and refund arbitrary amounts in the hope that it keeps people quiet. NEVER EVER USE VUELLING AIRLINES! They are CON-ARTIST!

Date of travel: March 2017
2  Thank Simon K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2017

The seats were so comfortable that I could happily have travelled further. Everything was very clean. Flight departed and arrived on time. Information in Spanish, English and Catalan. Flight staff polite and helpful. Coffee excellent. Luggage from hold arrived in a timely fashion, plenty of room for cabin bags. Would definitely fly with Fuelling again.

Date of travel: March 2017
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
1  Thank jm-owl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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