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“Extra legroom seats - CAUTION”
Review of Virgin Atlantic Airways


Reviewed 3 weeks ago

If you have booked "extra legroom seats" which cost £ 80 per seat per flight, keep checking that Virgin haven't changed your seat numbers without telling you.

We were travelling outbound to Barbados on 09/09 and inbound on 19/09. Extra legroom seats were booked only for the inbound flight. We originally booked our seats in mid August, and our seats were changed twice without telling us. The outbound seats were OK ( not extra legroom) but when checking-in 24 hours before the return flight, we noticed that Virgin had again changed our seats to those without extra legroom. We were able to change seats during the check-in process, but this seems to be a dubious way to operate.

Ok, the flights were fine, and we did get the seats we had paid extra for, but we have learnt to keep a very close watch on what Virgin are up to. £80 for a few extra inches of space is a great way of milking extra money from passengers!

1  Thank Seren1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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263 - 267 of 10,042 reviews

Reviewed 3 weeks ago

Check in was quick and easy and staff very friendly. The seats where comfortable and good choice of movies and games to keep you entertained on a long flight. We had drinks more or less as soon as the seat belt sign had gone off and then they served a meal which was very nice and had a choice out of 3 meals. They came around with ice lollies, pasties and also had butties and crisp just before landing. Drink where all free and plenty of choices.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank paulaoldham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Returning home after a week long business trip in the UK. Delightful service from the attendants, excellent food choices, comfortable seat. In flight wifi was adequate - although if you realize you're flying over the Atlantic, spotty connections at times are a minor nuisance - having any network connections is magical.

    • Seat comfort
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bruce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The boarding and times were good, no problems there. I just think that not all the staff on the flight to Los Angeles were great. The stewardess on our section was totally useless and condescending, smiling at me while being rude which is most frustrating. The food was dreadful, all so unhealthy and carby, and the tiniest portions, barely enough for a child. I will say though, the flight supervisor was nice and said that she will pass my comments about the food. I guess flying economy means bad food, but I just expected Virgin to do better than BA and they didn't which was a bit disappointing. Same story with the food on the way back, but we were prepared this time and ate before we boarded and took food with us on the flight. We paid extra for more leg-room and that was ok, although I was hoping for some foot-rests in that bit but, we didn't get those on the more leg-room seats.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank FauziaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Flight was on time. However time of light changed a couple of months after booking which impacted on our connecting flights. Seats were comfortable with standard amount of legroom for economy. Cabin crew very good. Good in flight entertainment. In flight chargers are a great idea for charging your iPhone etc. Food was generally good and better than usual in flight food. However breakfast on the return journey was very poor, just fruit and yoghurt. Not so good when you see the crew are having bacon sandwiches. Where were our sandwiches?

Thank Manderj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC