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“Great aircraft!”
Review of Virgin Atlantic Airways


Reviewed 3 weeks ago

Bright, modern aircraft with ambient lighting. Very comfortable seats, great flat beds for return journey overnight. Smartly dressed crew. Good dinner with menu choice. Nice wines, plenty of snacks available, quality breakfast on return journey.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank omeganatasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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348 - 352 of 10,045 reviews

Reviewed 3 weeks ago

Nothing out of the ordinary - they delivered a pretty regular flying experience, that runs smoothly and gets you to your destination. They did make this announcement that they would limit passenger alcohol but then didn't respond/react to a man in the aisle opposite me that was pouring rum from a bottle he bought in duty-free, and getting hammered before the steward's eyes. He literally drank almost half the bottle and they did nothing about it or him. Why bother with the announcement if you're not going to enforce your own rules?

Also, they pre-select your seat (always at the back of the plane) and then want to charge a fee for you to select another seat and not one of those priority seats - just a move slightly forward.

A very poor and limited selection of movies.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Queen14259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Good flight. It was pretty uneventful. Food was airplane food. It was just okay. We arrived in Los Angeles on time. The price was right.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Tradester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The flight to London was smooth and clean and polished. The stewards are exceptionally nice and polite. The flight offered movies and music, and good food.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

When we fly to the USA we tend to favour Virgin because we love the entertainment and customer service experience. Booking via Expedia was straight forward and we paid exta for leg room seating. A month later Virgin introduced the new sub categories of economy so we checked our previous booked leg room seats and found we had been moved. We had to pay again for Economy Delight seats to get our leg room back, then Virgin changed the plane so we had to check and move our seats again and then a third time!!! We accept that change happens but if someone has paid for a particular seat its for a good reason so they don't expect to be moved into the middle of a row of four. We paid for priority boarding and when we got to the gate it was a free for all which caused total chaos on the plane with Economy customers holding everyone up in the aisles putting their cabin cases away. Apart from the previous flight stress over seats, paying twice for seats and the boarding chaos the flight was great. Good service, good food and good entertainment. Bit disappointed that the plane was old ad the screens were not in good condition. I would fly Virgin again but be warned about changes to the plane and seating.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Nicky T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC