Virgin Atlantic were always my first choice for flying to Orlando but this time I felt they weren't as good as they used to be. I have MS and need special assistance and for looking after me and my wheelchair, which has power wheels, they couldn't have been better. My equipment was well looked after and was given back to me in the exact same condition that it was in when it was taken into the hold at the gate. So in this respect 5/5. My main problem was the cleanliness of the plane. Something on a previous flight had been spilt down the back of the chair and hadn't been cleaned, which meant 2 of the tables needed wiping before we could use them. The overall feel of the planes was that they needed updating/replacing. For the price of tickets we felt that things should of been better.