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“Special assistance - excellent. Cleanliness - not good.”
Review of Virgin Atlantic Airways


Reviewed 21 September 2017

Virgin Atlantic were always my first choice for flying to Orlando but this time I felt they weren't as good as they used to be. I have MS and need special assistance and for looking after me and my wheelchair, which has power wheels, they couldn't have been better. My equipment was well looked after and was given back to me in the exact same condition that it was in when it was taken into the hold at the gate. So in this respect 5/5. My main problem was the cleanliness of the plane. Something on a previous flight had been spilt down the back of the chair and hadn't been cleaned, which meant 2 of the tables needed wiping before we could use them. The overall feel of the planes was that they needed updating/replacing. For the price of tickets we felt that things should of been better.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank CatherineVJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 September 2017 via mobile

Daytime flight from London to New York. Pleasantly surprised at the comfortable economy seating after our "hard ride" over on Delta . Plenty of leg room, and I am 6'3. Food was also tasty, I had pesto ravioli, wife veg. curry, washed down with complimentary wine. Served snack and tea before arrival. Overall friendly, helpful staff. Would fly them again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank Pleasant1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

Great flight. Upper first class. Very costly. Not much seat availabilty. Great bar. No one manning it most of the time. Very small bar space less than 5 seats, very up close and personal. Bit wobbly at times. Not much diffence or choice of inflight entertainment for a long haul transatlantic 8hr plus flight. Would have liked a console to play some proper games not just bejeweled or tetris style games with sound effects. The movies were long and tiresome. The selection was dull. Not my kind of movies boring dramas. No place to lock personals if your a lone traveller. Entertainment screen was flimsy and very fragile. Gets alot of glare and at times can be hard to see/hear with headphones, is very small. Found eating and watching tv challenging. Buttons hard tp press. Overall the flight was very comfortable just a shame about the inflight entertainment at the time.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank cyber1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

AS always Great Staff. Spotless Plane ,Food good , Flight on time .I travel all the time due to being a session musician,I now try to book a Virgin Flight were ever possible.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank frank123729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

GREAT the service on the virgin planes are still as good as they get food was good Drinks always there as and when you want and i don't mean just alcohol. All staff are very helpful.And must say if you don't like flying just tell them they will take care of you.Would just say one thing before take off and landing would have loved a hard sweet as forgot mine and do suffer from ear problems when landing and taking off.Toilets were kept very clean always in there cleaning.So thankyou again for a good flight and service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank PlymouthAngela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC