I flew United shortly after Hurricane Michael. I was trying to see about my parents' home. In a word, it was a disaster. (The house was too). Top to bottom, an unmitigated disaster. Late flights, nasty gate agents, clueless flight attendants. I wound up having to stay at a hotel in Houston due to the madness. United comped me $150 for my troubles. I recently flew with them again (to use my comp) and it was like night and day. Everyone was so friendly and nice. Excellent! I cannot say whether I will choose them again, however. If it is my only option, yes.