The seat was bigger and offered more leg room, as it should. Apart from a less restrictive luggage policy, which didn't really have an impact on me, as I was only using a carry-on, there wasn't anything special about flying First/Business.
Well, there was complimentary drinks. However, my drink of choice is cognac and UNITED has eliminated it from its drink inventory, at least for domestic flights (I just flew UNITED this weekend to LA and back, well actually, I flew into John Wayne in Orange County, but returned from LAX, and they also did not stock cognac and said it is no longer available). So, this was disappointing! Why not accommodate every First Class passenger, whether a domestic flight or not (and I do not know if they provide it on international flights, as lately I try to fly NORWEGIAN when flying internationally, which I have also reviewed)?
What I was mostly disappointed in was the food service. It was not only limited and uninteresting, but basically inedible. Now, if this were coach, its what might be expected, but in the First Class cabin? Can't they serve decent and interesting food when the fares are so much higher?
The entertainment choices were meager. And the WiFi was a joke. When connected I couldn't access anything. What a total waste (and it didn't even work at all this past week when I flew to Orange County).
So, why three starts at all then? Well, the planes were clean, the flights were on-time, the landings, flights, and take-offs smooth, and at least the attendants were courteous, given they had so little to work with that I found pleasing. Otherwise, I'd have no reason to recommend UNITED. I also have a significant FF mileage accumulation on UNITED and anytime I've looked to use my miles I'm generally disappointed by the miles needed, the availability, or both.
As Newark is my closest airport and a UNITED hub, this is a lousy outcome. Frankly, the FF program I joined was with CONTINENTAL and they were a better airline before the UNITED merger.