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“Short Flights”
Review of United Airlines


Reviewed 5 weeks ago

Short flight between CLE and ORD - heading to Huntsville, AL. You can't get there directly from Cleveland - in fact, there are very few places United flies directly. The seats on the smaller planes are uncomfortable and very close to each other, making it difficult for us taller folk. Service was good.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Limbiclady5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 weeks ago

Aus - Ewr: Legroom and seat comfort on the A-320 is only slighly better than on a 737. Cabin crew unremarkable. Average United flight.
Ewr - Dub. Economy plus on a 777. Narrow, hard seats. A bit more legroom. Cabin crew didn’t want to be there for the most part. Food was extremely small portioned but edible. Average United flight.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SeaWalker_Bass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Was charged $30 per carry on bag, had to check our 2 bags, as they wouldn't allow us to carry on proper size bags cuz we booked economy. When we complained was told we should of done it at the airport which was crazy as they were backed up so bad and had no time. It's a trap! Just dont fly United, I know we won't ever again!

Date of travel: January 2019
1  Thank 756heidik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We flew in United's Polaris Business class. The seats that reclined flat for sleeping were very comfortable, the bedding was very nice - two pillows and two blankets - I used them all! My husband and I sat side to side with an push button privacy wall available when one of us was sleeping while the other was using the entertainment system. The movie selection was great! Sleep was a bit elusive on the 10 1/2+ hour flight. I watched 4 movies!
The food was decent. We were fed lunch and dinner with snacks available in between.
The cabin crew provided good service. Great way to return home from Europe!

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank 144beverlyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

I’m giving them a “they tried” review. Departed over 2 hours late due to non working plane a/c. Problem was we had already boarded and sat there for awhile baking before we were allowed to get off the plane while they fixed it and then had to reboard. It was comfortable not sure they entirely had it fixed. Still a crowded plane and crowded bathrooms for an enormous plane. No free meal. No free checked bags. Had to use your own device for entertainment but it only works on the United app. Tiny bag of pretzels for a snack. Very smooth and non-turbulent ride though compared to the flight to HNL. There were zero people in line at check in. Check in and security took maybe 10 mins total. Flight made up an hour somewhere along the way because even after a 2+ hour take off delay we landed only 1.25 hours late.

Date of travel: January 2019
Thank MPTNestER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC