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“Pretty average”
Review of United Airlines


Reviewed 3 weeks ago

While there were plenty of movies and television shows to choose from, I was very surprised and disappointed to find that music was not an option.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank dbcx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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513 - 517 of 35,308 reviews

Reviewed 3 weeks ago

Left early. Great service in the premium cabin, well worth the upgrade. Flight attendant was very friendly and pleasant, always smiling despite the turbulence. Captain and 1st did their best to make the flight smooth and kept us updated. Pop up club at EWR could have been better. Would be nice if they got the regular club up and running again. Not very well thought out with replacing the old club with the Polaris club.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank zipper80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Bathroom not working and I have digestive problems so I was in distress . Had to carry all our medicine bottles and couldnt use the overhead so we had no legroom. Seats tight, very miserable

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank rosasP1245HW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

In general, this is a totally out of date seating design that UA is in the process of replacing.

The seating is decent and comfortable on the recline but IMPOSSIBLY short on the flat bed options when one is over 5'10" with any size 11 shoes! Best to take off the shoes but not much help.

The best sleeping position is be semi-inclined and stretched out with the feet actually placed below the foot rest shelf. It actually provides the maximum length for the seating.

It's a poor Business Class choice unless one is getting an free upgrade or one is under 5'10" tall or you found a great discount fare!

I can think of better Business Class to Europe such as KLM and AirFrance 777s.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank dhlchung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Crew was great on ground and in the cabin.

The condition of the plane, particularly the emergency exit door, which I was seated next to, was visibly upsetting. The frame, the surrounding trim and wall, and the door itself, were all significantly damaged from previous use, rusted, poorly painted, chipped, bent, dented and cracked.

As we hit turbulence, bits of plastic dropped out of the air vents and lighting above me into my lap. Thankfully, it was a short flight.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bona Fide B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC