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“Frequent flyer miles + $ for an upgrade not cheap”
Review of United Airlines


Reviewed 4 weeks ago

We used frequent flyer Miles & paid for an upgrade but still pricey. We usually just take a carry on. All the airlines are awful they nickel & dime you for everything. We figured We needed the extra leg room going out. I think you have to pay for liquor only beer & wine are complimentary don't remember.

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank onlyMes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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712 - 716 of 35,326 reviews

Reviewed 4 weeks ago

Booked a last minute flight to LA and United came up with the availability and reasonable price. Flight out was ok, some of my grapes were moldy.
However on my return flight the guy next to men went on a drinking binge which the staff catered to and I had to endure the rest of the show for 7 hours before demanding to be moved.
They should monitor the amount one person consumes and move disruptive drunk people earlier, not have to be constantly told by several passengers with nothing done.
First time this has happened, last time with United.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank RVenice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Booked a flight from Chicago to Las Vegas back in February 2018 for November 2018 to celebrate my spouse birthday and Veterans Day. United Airlines changed our seats for no apparent reason even though there was no flight or plane change. When I contacted United Airlines, the representative could not provide an answer as to why they separated us and pretty much said it's not their problem and to figure it out on our own, even though we paid for first class back in February. Of course, no passenger wanted to swap seats to allow us to sit together for the duration of the flight. We have always had a great experience with United Airlines as you can see from prior reviews flying domestically and internationally.

However, after this experience I would NEVER fly United again!! After the way we were treated you have lost a loyal customer who always supported the airlines. Flights are booked well in advanced for a reason and to change reservations without proper notice or sound reason is very unprofessionally. Additionally, the lack of care displayed when addressing the issue with United representatives was appalling. I am very disappointed as I have always spoken highly of United Airlines. American Airlines or Delta, looking forward to flying with you as I would never do business with United ever again!!!

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank LC07110224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Convenient. On time. Helpful staff. Comfortable flight. Great miles program. The star alliance helps you gain miles on other airlines too. Flight timings are very convenient and they have multiple flights to various destinations.

Date of travel: December 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
2  Thank shrutis1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Recently United introduced long distance flight from sydney. It is a 787. Flight was ok but luggage retrieval horrendous. Took an hour for luggage retrieval so if you don't have at least 2 hours for transit despite what United tells you

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jeffrey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC