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“Like flying on a discount airline”
Review of United Airlines


Reviewed 3 weeks ago

I am 4'10" and weigh 115 lbs. Seating for me was OK but taller people had their knees against the seatback in front of them, Seats are not well padded. Boarding left much to be desired. ( New system ) You pay $7 if you want to view seatback entertainment. They do give a soft drink and tiny bag of pretzels free of charge.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank alstnpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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768 - 772 of 33,717 reviews

Reviewed 3 weeks ago

This covers the Polaris lounge and the flight. Finnaly, United fixed their lounges. I am making the assumption that this is a global upgrade. Swiss and Lufthansa lounges up until now we’re much better in service and food quality. The food was very good at Newark as well as the service. Now they have better chairs as well. The flight was good to Germany. Aircraft was clean and the food was good plus the service was very good. Who every figured out how to do this did a good job.

Thank Jazzcat02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Fine going food ok service was good. Return trip from Dublin to Newark they did not have a personal movie screen but from Newark to Orlando they did.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Russell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Service was pleasant, and everything was on time. My reading light was not functioning and many window seat passengers had their shades pulled down, so I pretty much had to sit there with nothing to do, since I didn't want to pay extra for WiFi or television. The return flight was supposed to be direct, with one stop in Chicago. Unbeknownst to us, the airline apparently changed this, so although we had the same flight number on the second leg, we had to change planes and dash to a completely different terminal.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SusanK4753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

United uses some older out dated equipment for Lihue to Mainland flights which is not competitive with Alaska, Hawaiian and others. That said, the service is pleasant enough and since I have been loyal to United I can upgrade to Emergency Row seats which gives more leg room for my tall frame.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank charkee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC