Great flights, lovely flight attendants, delicious food on the flight, good prices for the tickets.
Whole service let down by extraordinarily rude staff in Newark, both at bag drop, and directing the lines at Security. No-one was doing anything to deserve that treatment and all it does is increase the stress for passengers of procedures that are already very stressful and makes the experience miserable when it doesn't need to be. Why do that?
The bag drop lady ( who didn't speak to me but just pointed at me when she wanted my passport and boarding pass) actually said an ironic and automatic "have a good flight" as she finished dealing with us, despite having been so unpleasant. At the lines, we didn't know which queue to join, and the member of staff directing people shouted at me twice ( I was well within hearing range ), rather than give me any explanation of where we were to go. It was a really horrible experience - they treated all of us like cattle, and it could have been done so much better.
My recommendation is that all staff wear prominent name badges so that they take personal responsibility for the way they treat customers - which may make them think twice before being so needlessly, and unhelpfully unpleasant.
I did try to send this to United Airlines customer services rather than post it publicly here, but having spent a long time filling in the online form, when I clicked "continue", the form erased, and nothing appears to have been sent.
Also, in terms of the category options below - not every trip is for leisure or business or both.