We used United as we had a package with Gate I Travel and they did the airline package. The flights themselves were on time. The seats are very narrow so next time I fly I think I would pick the upgraded seats. Nice personnel. We originally flew out of Charlotte, NC to Rapid City, SD and then flew from Salt Lake City to Houston, TX and then in to Charlotte. I would like to give a shout out to the lost and found. When we arrived in Charlotte, we realized that one of the males in our party had lost his wallet somewhere between Salt Lake City and Charlotte. We contacted United with the information and they kept us updated with weekly reports that they were still searching for the info. Imagine my surprise when five weeks later we were notified that it was found!!!!! We made arrangements for the shipping fee and it arrived. Less the cash but all the credit cards and various other cards were still in it. Good job.