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“Amazing Staff, both ground crew and flight crew”
Review of United Airlines


Reviewed 20 September 2018

From the moment of checkin where we stumbled and needed assistance from a super accommodating United Airlines person to the on board crew we could not have been treated nicer. Someone in the back rows took our overhead space and we could not store our carry on bags and they arranged to do the checkin for us, no hassle. Flight service was great and got a complimentary beverage for the trouble. Kudos to the staff. On time departure and early arrived. Note we did upgrade to Economy Plus which gave us extra legroom and well worth th extra $56 .

Thank StanMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 September 2018

Board flight on time, then sat on the tarmac for over an hour before they returned us to the terminal. Weather delays in Newark, OK that happens. But after another hour in the terminal, they loaded us back on the plane and said we were departing. One lady seated across from me was borderline if she would make her 10:30 meeting in Newark, so she hesitated until they told her the flight was only an hour and she felt she could make it. Until we pushed away from the gate and sat for over an hour on the tarmac again due to the fog in Akron. She would now miss her meeting and not even be able to call into it. To send us back onto the plane when they must have known we couldn't take off due to local weather was just plain stupid and forced this poor woman to take a flight that was hopeless and now unnecessary. So a total wasted day.

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Thank S7141OXsamanthat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2018

This flight was just what was expected. It was direct. The seats were comfortable. The crew was great.

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Thank vanessaw1121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2018

Cheaters, liars, thieves. I will never fly this airline again. Terrible service, no regard for it's passengers. Don't give them the chance to do the same to you.v

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank sss128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2018

Middle of the day Pacific Time flight gets you to the East Coast in the middle of the evening Eastern Time. It was great to grab this flight and still get home while the family was up.

Boarding was quick and easy, this was a larger plane that I had flown out on the day before, but it seemed just as full of passengers, but boarded quickly and effortlessly.

We took boarded on time, took off on time, and landed ahead of schedule. All Good!

Seating for me was on an aisle in the back of the middle of the plane 32D, no one was in the center seat, and the aisle seat was taken up by a guy, that I got into a great conversation with which made the 5-hour flight go by quickly. It is always a nice experience when you have a great seatmate.

This 757-200 plane was older and a tad more "used" than the flight on UA the day earlier, the seats were clean but well used, the bathrooms were tired, one toilet had obviously had some repair work done to the platform, and it was quite obvious in appearance, but the toilet worked. I did notice that they kept bags of coffee grounds in the lavatory which I thought was odd but suppose that is an airline air freshener hack.

This time they did have snacks for sale, which were OK, but reminded me to always bring food on from the airport vendors, the price would be about the same, and it would be better.

Power ports are under the seat, which is hard to find and plug into.

One of the smoothest landings I have ever experienced.

Again another United flight that made me rethink booking on that airline in the future.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC