We have the United Plus Card which is their credit card and Club access. Even with the perks of the United Club, the savings of free checked bags, and points and perks earned from trips/spending United just isn't worth flyng anymore. We plan on using all our points in the near future then cancelling our card and looking for a new primary airline. I can't remember the last time I had a positive experience on a United flight. Today both our flights IND to ORD and ORD to MBJ had no to limited wifi. The first flight the wifi didn't come on until 10 mins before landing, on the second flight it would only stay on for about 5 minutes if it would connect at all. The second flight being international had the video headrest but you had to pay to watch anything. The use your own device was supposed to be free but doesn't work without a good wifi signal. I can only assume they crushed the wifi intentionally to make you pay for the upgraded wifi and/or video headrest. The seats are so crammed together there is no way to be comfortable and God help you if you need to get something off the floor. In typical United fashion the plane was dirty and the carpet was ripped and in disrepair as you can see in the photo. The worst part was the lazy/rude flight crew. With 90 mins left to the flight I asked for a ginger ale and was refused the flight attendant told me they had already put all the drinks away and said I could only have a water. That's the straw that broke this camel's back. I'm done with United Airlines.