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“United sucks now!”
Review of United Airlines


Reviewed 6 April 2018

We flew on United and found out after purchasing the ticket (on Priceline) that you don't get to pick your seat if you buy an economy class ticket, which is the only class you can purchase unless you want to spend a ridiculous amount for your ticket. United has in writing on its website that they don't try to seat you next to family/travel companion if you have an economy ticket, and you can't reserve your seat until you're at the gate! We were on a brand new looking Boeing 737-800 for 5 hours and that thing squeezes you in with now leg or shoulder room (I'm only 5'5"!), and even the restroom is tight for me! I noticed that farther up in the plane the seats have distinctly more leg room and are wider. United is charging the same for what they now call "economy" - what a crock! Never again will I fly "the friendly skies"!

Date of travel: March 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank wizardHilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10,820 - 10,824 of 35,337 reviews

Reviewed 6 April 2018 via mobile

Horrible experience first and last time. Limited flights only 2. No compensation for making a 4 hour flight into 13 hours of. Not for storms but for mechanical and piss poor scheduling at the top. This does not reflect anything about attendants but about the corporate mis management. Lack of concern for their employees, attendants, pilots & CUSTOMER. The very people who make them thier millions!

Date of travel: March 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank maryaA5057DR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

I have a very mixed view of this air line...the entertainment on the plane was excellent with a vast amount of options... food was ok for plane food and the only thing that let this airline down was the staff... although some were lovely the majority of them were rude, not very approachable and made the journey very unpleasant.

Date of travel: April 2018
    • Legroom
Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

United flew an older model for this flight which meant that the passengers did not have the option of using their newer, on-demand, in-flight entertainment system. The monitors on this plane were old and it was difficult to actually see the images on the screen thanks to burn-out. I had also downloaded the United app to my new iPad and I could not pull up any of the streaming options that the app is supposed to provide access to. My friend also had trouble with the app. So as a result, I couldn't watch the in-flight movies and was bored.

Date of travel: March 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Klikes2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

We sat in the 2nd section in the middle of the 3-3-3 with me in the center and my wife on an aisle. This arrangement suites us as we can access the aisle way by not bothering a stranger. We were served a timely and nutritious meal with wine followed by refills, then quiet and dark for the balance of the night. Most watched a movie then went to sleep.
The lights came on well before landing to serve a light breakfast with good coffee.
We appreciated the middle space in front of the toilets, we used for exercise, as we all desire more legroom.

Date of travel: April 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Gene R J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC