On the 22ND August, my sister and I travelled to Chicago to celebrate my other sister's 50th birthday. Our flight was delayed by 3 and a half hours and weren't offered so much as a drink voucher. On arrival, we discovered our bags hadn't come with us! We rang every single day, we got emails each day to say they didn't know where our bags were. I had only the clothes I had travelled in. Our bags didn't arrive until the 6th day of our one week trip. We bought some clothes and toiletries to get us through. Our outfits for the surprise 50th party were in the bags, along with gifts. We were told we could spend 100 dollars each, which was then increased. Since coming home we submitted our claim, I have emailed countless times and phoned the states several times- we still haven't had a penny! Their customer service is shocking and I certainly won't be travelling with them again!