We had read some negative comments about United so we weren’t sure what to expect to be honest. It started with the business class lounge at Heathrow T2 which was just superb, very clean, great food and excellent service. Easy priority boarding which was smooth and faultless. We flew on a 767-300 in the old style 2-2-2 configuration but the seat was comfortable, roomy if not a tad old, I am 6 foot 2 inches tall and over 20 stone but had loads of room. The food and the service was first class and our Rod, the purser was just superb. We would definitely fly with United again, well done.