Thai Airways at Delhi Airport provided one of the worst customer service experiences I’ve ever had. The staff was rude, unprofessional, and dismissive. Despite my tier benefits allowing priority check-in and boarding, they outright refused to honor them, stating they don’t follow the policy. Being removed from a queue despite following the guidelines was not just frustrating but humiliating. If this is how they treat loyal customers, I can’t imagine what standard passengers go through. Definitely reconsidering my choice of airline in the future.

This was our first trip with Thai Airways.
This review is based on our personal experience.
We booked our trip from Penang to BKK and then to Kathmandu, Nepal.
Both our flights were Thai Airways and the timing was suggested by the airline.

What we liked about TA

1. Seamless check-in (for web check in & bag drop)
2. Overall cabin crew hospitality
3. Eco seats were comfortable
4. Excellent landing skills !
5. Special meals

What we DID NOT like about TA

1. Worst time management
2. Mismanagement of luggage
3. No proper preparation for delayed flights & transits
4. Terrible quality of the entertainment system
5. No assistance for passengers that require help

Our verdict : This would be our first and last. No more Thai Airways for us. Thank you for the service !

My husband and I had travelled with Thai to Thailand twice before our recent trip. We had found the airline to be efficient, "elegant" and comfortable. A credit to their country.
Sadly the quality of their international service has declined a lot in the last few years. Whether this can be attributed to Covid, I cant say, but there was a big difference.
Check in and Boarding were chaotic. (Except in Sydney) We sat on the floor in Bangkok along with hundreds of others waiting for the gate lounge to open. It was awful. There were few clear directions or instructions when calling passengers to board. Every man for himself!!
On board the staff were rude or indifferent. Food was average and the drink service almost non existent. After the food service there was no offer of snacks or even water. It was abysmal and so different to the service we received in the past.
The cabin was noisy....kids listening to things without headphones in the middle of a night flight. People opening the window shutters in the middle of the night and not being asked by the staff to lower them. It seemed like the staff couldn't care less.

As a passenger you rely on the cabin crew to keep everything civilised, otherwise you get arguments between passengers and that is never going to end well.

I have resolved never to fly with Thai again and will never recommend them to anyone. I have flown with many many airlines and I was shocked by the demise of a once beautiful airline.

No issues at all, the self-check-in procedure was a bit unusual, but once the first one was through, the rest was pretty straight forward, just no explanation on how things were to be done. Boarding was done by zones which eliminated the gate lice. Plenty of room made for a relaxing flight. No real inflight service, just a water and a small cake.

This was a short morning flight to Siem Reap which left on time from Bangkok. What surprised us was a breakfast meal was provided which completly surprised us. Friendly staff. Nice flight.