This was our first trip with Thai Airways.
This review is based on our personal experience.
We booked our trip from Penang to BKK and then to Kathmandu, Nepal.
Both our flights were Thai Airways and the timing was suggested by the airline.

What we liked about TA

1. Seamless check-in (for web check in & bag drop)
2. Overall cabin crew hospitality
3. Eco seats were comfortable
4. Excellent landing skills !
5. Special meals

What we DID NOT like about TA

1. Worst time management
2. Mismanagement of luggage
3. No proper preparation for delayed flights & transits
4. Terrible quality of the entertainment system
5. No assistance for passengers that require help

Our verdict : This would be our first and last. No more Thai Airways for us. Thank you for the service !

My husband and I had travelled with Thai to Thailand twice before our recent trip. We had found the airline to be efficient, "elegant" and comfortable. A credit to their country.
Sadly the quality of their international service has declined a lot in the last few years. Whether this can be attributed to Covid, I cant say, but there was a big difference.
Check in and Boarding were chaotic. (Except in Sydney) We sat on the floor in Bangkok along with hundreds of others waiting for the gate lounge to open. It was awful. There were few clear directions or instructions when calling passengers to board. Every man for himself!!
On board the staff were rude or indifferent. Food was average and the drink service almost non existent. After the food service there was no offer of snacks or even water. It was abysmal and so different to the service we received in the past.
The cabin was noisy....kids listening to things without headphones in the middle of a night flight. People opening the window shutters in the middle of the night and not being asked by the staff to lower them. It seemed like the staff couldn't care less.

As a passenger you rely on the cabin crew to keep everything civilised, otherwise you get arguments between passengers and that is never going to end well.

I have resolved never to fly with Thai again and will never recommend them to anyone. I have flown with many many airlines and I was shocked by the demise of a once beautiful airline.

No issues at all, the self-check-in procedure was a bit unusual, but once the first one was through, the rest was pretty straight forward, just no explanation on how things were to be done. Boarding was done by zones which eliminated the gate lice. Plenty of room made for a relaxing flight. No real inflight service, just a water and a small cake.

This was a short morning flight to Siem Reap which left on time from Bangkok. What surprised us was a breakfast meal was provided which completly surprised us. Friendly staff. Nice flight.

I booked my flight home from Manila to Paris for over €1,000 in economy class with Thai Airways, and it was a nightmare.
First, the flight was delayed for more than five hours in Manila. It was supposed to depart at 7:00 PM, but I wasn’t moved to another flight until 12:45 AM. I was eventually rebooked onto a Qatar Airways flight, as staying with Thai Airways would have meant spending an additional day at the airport. On the Qatar Airways flight, I was given a middle seat that was extremely narrow and positioned in front of an air conditioning unit—absolutely horrible. The €1,000 I had paid for my Thai Airways seat and its supposed perks was completely wasted.

After a layover in Doha, we finally arrived in Paris more than seven hours late, causing me to miss my bullet train to the south of France, which cost another €300.

I hoped to receive some form of compensation from Thai Airways for this entire ordeal, but I got absolutely nothing. My complaints were ignored, and when I did get a response, it was dismissive and unprofessional.

While I’ve flown with Thai Airways several times within Thailand and had great experiences, their international service is far below standard. The customer service, pricing, and management are terrible—flights are almost always delayed, and there’s no accountability for the damages caused. This experience was a nightmare: nearly a two-day journey, almost €2,000 wasted and not even for bussines. Absolutely not recommended, will not even fly them within Thailand anymore, one customer lost for ever.