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“Always delay”
Review of Thai Airways


Reviewed 26 May 2023

My first flight to Bangkok was delayed for 45 minutes for no reason.

My return flight to HK was delayed for 1h before boarding. After we board on the plane, there seemed to have some problems with the plane (weather was very good), we had been sitting ON THE PLANE for another 2 hours without any explanation. Overall, the plane was delayed for 3h+ without any explanation.

Poor airplane quality and poor service as well.

I would suggest you choose other airline if you don't want to have delayed flights. (100% delay).

Date of travel: May 2023
Thank jesscM1698XM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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166 - 170 of 16,350 reviews

Reviewed 20 May 2023

We travelled from Australia to London Heathrow with Thai airways and are now on our way home. At all times the Thai service was extremely caring and thoughtful. The Flight attendants are impeccably dressed. The food served was excellent. The only negative was the poor choice of movies.

Date of travel: May 2023
Thank KatePen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2023

I've been flying back from Melbourne to Frankfurt via Bangkok. 2 Business class flights and same poor experience: very old planes, poor service (flight attendants barely spoke english and create weird situations in interaction with passengers, they smile alot but are neither friendly nor helpful. ) food quality below average for business class (corresponded rather to an economy meal in real high end airlines - especially main dishes were really poor), little choice of wines, outdated entertainment with very limited choice (especially when you are flying in the same day 10 + 13 hours flights)... furthermore at Bangkok airport I've visited 2 lounges and one was extremely old with disgustingly dirty showers. Newer lounge was ok though. It was the first time I was flying Thai airways and based on this disappointing experience I think this airline is truly overrated. Thai airways was perhaps good 2 decades ago but old airplanes/equipment and lack of appropriate service make it in my opinion an under-average option. I will probably avoid it in the future especially for long trips.

Date of travel: May 2023
    • Seat comfort
    • Customer service
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    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank touriste_chine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2023

What an old fleet stil at Thai Airwaysl. Thank goodness for Kris Business lounge at Changi, Service was good, food good.

Date of travel: March 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 958RobertB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 May 2023 via mobile

This airline is just simply shoddy. We pre-ordered vegetarian meals and when we got on the flight were told nothing was booked. We were given meat meals and told to ‘pick the meat out of it’. When we complained they got very offended that we didn’t understand their point of view that they ‘didn’t have it logged’. Bizarre! We kept getting dirty looks off the steward the entire flight and continued to be offered meat options. We didn’t eat anything on an 11 hour flight. Not a great start to our honeymoon.

Fortunately, we have experienced nothing but amazing service from almost all services in Thailand and its strange how Thai airlines can fall so far short of their fellow countrymen.

After the flight we first tried to confirm the vegetarian meals for the flight home and firstly the app said it was confirmed but reset itself. We called customer service who said it hadn’t been logged but confirmed they had done it. Only to later receive a response from customer services in regard to our complaint who said they noticed we hadn’t logged the meals for the return journey so had done it. It seems to just keep resetting itself and they don’t seem to get that. So frustrating and we have no confidence that we will get the meals on the way home.

No form of compensation was offered at all. Nothing. Such incredibly poor service and so disappointed.

Date of travel: February 2023
Thank richardwD1374IS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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