We did a one-week excursion to Varadero, Cuba. The communication for departure was very effective with reminder emails, a Sunwing app to help confirm seat locations and booking, and the plane departed on time. The flight attendants were high energy and very supportive. When we departed, we were greeted with a glass of champagne, meal options and snacks, and an overhead movie. We also booked a day trip to Havana while in the air - while a trip I don't recommend booking - it was easy to organize while in mid-flight. There were no problems with our departure. The bus to the resort left swiftly and the guide was great. Overall, the staff were great, the departure was efficient, the airplane ride was smooth, and the transportation to the resort was super!
Our return flight wasn't as smooth. The bus picking us up from the resort to the airport was 45 minutes late, which is too bad when we're soaking up every last minute of the holiday. The back of the bus had 6 very rowdy people who were drunk, obnoxious, screaming profanities and made the whole bus uncomfortable. The guide at the front was unsure how to deal with them. Small children on the bus were exposed to utterly horrible words. Some parents tried to suggest they tone it down, only to be berated and challenged to a fist fight. They had cans of beer on the bus that they kept drinking. The Sunwing check in line was a 1.25 hour wait, the obnoxious drunks weren't stopped by the check-in staff, and then they kept drinking once they got to the gate waiting room. A few reminders to passengers would serve Sunwing well: 'Moderate alcohol consumption before boarding the bus or the plane is required. Passengers showing signs of excessive consumption will be prohibited travel.' Then, enforce this. This seems like a simple rule to enforce.
With the exception of the return trip, we really enjoyed our experience with Sunwing. There are improvements to be made, that once in place, will make it a better experience for all.