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“Comfortable, civilized and entertaining flight”
Review of Southwest Airlines


Reviewed 4 weeks ago

Flying with Southwest was a very pleasant experience. The queuing system works very well, and allows a good choice of seats if you check in online promptly. Good choice of complimentary beverages. Excellent legroom compared with most other airlines. 2 checked bags included in fare. Highly entertaining chief steward kept our attention during safety briefing - a little humour goes a long way to make passengers feel comfortable.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Geologist04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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589 - 593 of 33,424 reviews

Reviewed 4 weeks ago

Boarding was nicely done by numbers. Although we were delayed, the pilot made up the time. We appreciated the low price. We brought our own food but were offered enough snacks, water, juices that we didn't Really need to. All the seats were three across and narrow, but no more than other airlines.
Air travel has not been entirely comfortable for a long time, but this flight was as good as could be expected.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kitty272727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Flight was on time and relatively uneventful...like airline travel should be. I travel regularly from business and now only fly Southwest exclusively.

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank C3052JGjeffreys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Southwest Flight 789 from BWI to Las Vegas was great. Service on this flight was excellent. The flight arrived on time

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bernard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I booked a round trip flight from Sacramento to San Juan, Puerto Rico in December. In January I realized that I had made a mistake regarding the date of the return flight. Instead of returning on February 12, as was my intention, I had booked a return flight on March 12. I went into Southwest.com and was immediately able to change the date. It was so easy. No fees, no hassle and I received a credit of $43.00.

Date of travel: January 2019
Thank Maryann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC