We try to fly Southwest as much as we can--we like the two free bags policy, and we have always found the Southwest staff friendly and helpful. We recently flew round trip from St Louis to Washington National . We were fortunate to get a nonstop both ways--I have never understood Southwest's pricing policies where a nonstop is cheaper than a connecting flight--but we were happy to take advantage of it. The flights both ways were on the smaller 737-800, so there is less overhead bin space than on the 737 Max. We found the crew helpful and friendly, and the usual boarding process straightforward. We do always buy the Early Bird check-in option in order to be placed into the A boarding group. I can't recommend that enough--that and signing up for TSA Pre check. We took off and landed on time for both flights.