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“Airline of choice”
Review of Southwest Airlines


Reviewed 6 April 2018

We fly Southwest 99% exclusively. Midway is handy from our home, and we do appreciate the service, fares of Southwest. On nearly all flights, at least of the of the flight attendants has some catchy method of sharing flight/safety information. Our flights are mainly less than 2-3 hours, and I'm impressed at how drinks and snacks, then clean up can be achieved in this period of time.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Lauralyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,986 - 4,990 of 25,243 reviews

Reviewed 6 April 2018 via mobile

Flew through Baltimore to Aruba, planes were on time, had plenty of time to change planes on both legs of trip, still wished they would assign seats but the price of flight and time traveled was great

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank coolGuY37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

This flight was delayed about 90 minutes because of a medical when the plane was coming into Orange County. The medical issue was out of Southwest's control, but I appreciated that, once we got on the plane, they let us know what had happened. As usual, the flight attendant's were positive and cheerful as they apologized for the delay. They did the best they could.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank rabbitgirl7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

We have taken this flight and received excellent crew service, at a good value with everything taken care of from booking to gate to flight. Free bags and no extra charges. Transfarency is real and consistent. My favorite airline and love the frequent flier program too!

Thank L1768XVsteveb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Excellent from start to finish! lucked into TSA pre-check and that was even greater. Smoothest experience I've ever had. Usually fly Delta ( husband preference) and he opted to try Southwest. If available next trip with our times, etc will fly SOUTHWEST!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank goldenstate2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC