We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great flight to Boston!!”
Review of Southwest Airlines


Reviewed 25 September 2017

I booked a flight last minute to Boston on Southwest. It was a pleasant experience from beginning to end from checking my bags in to when i landed on the East Coast. The pilot was very funny and made us laugh the laugh and they had a good movie selection too. The attendants on the plane were all very professional. Their food was pretty good and they made sure to always refill beverages to all passengers.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (16,824)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,363 - 2,367 of 16,824 reviews

Reviewed 25 September 2017 via mobile

Our flight from LAX to BWI was easy. We took an evening flight. The crew kept us informed of a little turbulence and proceeded to climb and get us into smooth air. We got out of the gate about 30 minutes behind because of a few passengers coming from connecting flights, however, our Captain made it up in air time and we landed approx. 15 minutes early. Thanks again for a great flight!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank scoop35311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

They have a direct flight back to my hometown, so they (SW) have an advantage there for my business.

Me and my 8yr old son flew around 2 hrs. direct flight. Flight was on time, seats were much better than the old AirTran seats, and legroom was sufficient ( but I am only 5'9 ).

All staff was great, our flight attendant both ways very nice and accommodating.

Will fly them again for sure !

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

Our flight from BWI to LAX was smooth sailing. Our crew was attentive and always there to help. Our Captain kept us informed and made sure that we were on time to get to our vacation.
My only concern is that Southwest allows way too many oversized baggages to be stored in the overheads. Some passengers have two or three bags as carry ons.
Love the ability to pick our own seats.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank scoop35311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

Although not the fault of Southwest airlines due to rain coming down when we arrived at Tampa Airport yesterday we waited just over an hour at baggage claim to get our luggage. Fortunately we were not in a hurry to get anywhere. So glad we travelled a day early for our cruise.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Geneva R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC