We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing”
Review of Singapore Airlines


Reviewed 3 weeks ago

Arrived Brisbane from Singapore but my luggage didn’t arrive on the 19th, few hours later I was informed by a standard email that the luggage was found and delivered to an external company to make a delivery today the forth day and my luggage was not delivered yet.
There is no one to talk to because all the communication goes only online automatically I have traced a phone number of the agency in Brisbane but after hundreds attempts the phone has never been answered.
I have also send many emails asking Singapore Airlines lost found department but either emails are not being answered. So I am very disappointed of the service when things goes wrong.
Ps. The airport select from/to are not correct since the option Singapore/ Brisbane are not available in menu

Date of travel: December 2024
Thank Daniel Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (27,049)
Traveller rating
Traveller type
Time of year
Language
  • More languages

42 - 46 of 27,049 reviews

Reviewed 3 weeks ago

My partner and I flew economy for the short flight from Saigon to Changi Airport for a 1 week stay in Singapore.

Due to my Gold Elite status, we still received priority luggage handling, Business Class lounge access at Tan Son Nhat Airport and priority boarding. All the things that make the flight easier.

There were no delays, and the flight left on time. The seats 45 H & J were very comfortable for such a short flight. Neither of us used the inflight entertainment choosing to catch up on some sleep and only woke for the meal service. The food for economy was pretty good. After eating we used the free Wi-Fi service for Krisflyer members.

Due to congestion at Changi airport our landing was delayed 10 minutes, but this of course was not the fault of Singapore Airlines & totally acceptable.

The service was on the whole excellent with special mention to the air steward who saw me struggling with my carry-on luggage when we boarded and immediately came to my assistance in stowing it for me. I greatly appreciate your action.

Singapore Airlines continues to offer an excellent service and value for money even on short distance flights.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
16  Thank AnhArmaan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

We travelled with Singapore Airlines on a round-trip Copenhagen-Phuket with a short layover in Singapore for our holiday in January 2025. Thus, this review includes experiences from a total of four flights. We were six family members, including two children and one senior citizen (my mother). We purchased our tickets directly through Singapore Airlines.

The short layover time (just 50 minutes on the way out, and 1 hour and 20 min. returning) had me concerned beforehand, but as it was suggested by Singapore and they ensured me on telephone that it was standard and all fine, we agreed.

I would NOT recommend this for anyone else. Of four flights, three were more than a little delayed. Already from Copenhagen, our flight was an hour delayed, and, of course, we didn't make the transfer to our flight to Thailand. This was stressful, and the cabin crew were not very helpful in informing us of next steps when arriving in Singapore. We had to be very persistent to get them to help us.

They did, however, find us a new departure from Singapore with a decent amount of waiting time. This flight was, however, also seriously delayed.

On the return trip, we only made our transfer in Singapore by storming, panting and panicking, through the airport - mind you, we were travelling with a senior citizen and children (one only four years of age) for whom this transfer proved very physically strenuous and mentally stressful. I had asked the airline for help with the transfer in advance, stressing that the travel party included young children and an elderly woman, but they didn't even send an airport buggy to help us out. As the poor planning was a fault of the airline, and as my mother was travelling on business class, I think transportation between gates in Singapore would have been in order.

On the last flight (Singapore-Copenhagen), the airline had screwed up our orders for food, so my vegetarian sister had to eat a meat-based dish, and the children did not receive their kids menus. I did pre-register for the special meals five days in advance (and could prove so, as the order was made simultaneously with the business class special menu which my mother DID receive during this flight). This would all have been OK, had the flight attendant not rudely suggested that the fault was mine and suspiciously questioned me about my order (and demanded that I proved to her that I had pre-registered for special meals). That was NOT a pleasant experience when you're already exhausted on a 15-hour travel plan. We never got the meals (except my mother), nor did we receive any kind of apology.

Moreover, even with our best efforts at personal hygiene on board, we managed to become infected with a stomach bug on both trips. The timing lines up perfectly with our time spent on the SA flights (I caught some bug on the way out, and my daughter on the way home). This suggests that the cleaning standards are not as high as one may have hoped travelling with a large airline company.

All in all, not the best experience. I won't be choosing Singapore Airlines again, and I strongly recommend others to find alternatives as well.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Lærke B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Such a superb service with such wonderful, warm and intelligent people. They are a credit to Singapore, and a benchmark to the world.

Special thanks to Woo Fei Min, who thought 3 steps ahead of what will make me comfortable whilst traveling with my 6-year old extremely energetic and engaged kid :-). Her heart, humanity and awareness in taking care of both of us were amazingly exceptional to the extent I felt I was at home with family. And all the other crew we interacted with briefly through the flight were very kind and friendly, and quite amazing as well.

In a world which needs so much kindness and empathy, this flight experience satiated my soul and touched me deeply while offering an absolutely delightful service.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank SBh1982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

My experience was very disappointing. I was unhappy with the service, particularly because of the rude behaviour of a male steward who clearly displayed racism towards Indians. I have never faced such a situation with Emirates before.

Date of travel: February 2024
Thank Sohini M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2025 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Australia. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.