All the 4 flights availed for the trip from Kolkata to New Zealand & back was delayed by hours resulting panic/worries of missing connection. Crews apologies over speaker but not on action.Had to struggle for water services for a long 10 hours flight in economy class. Leg space crammed for avg tall persons & crew don’t care about economy class passengers!

Once upon a time, the best airlines to fly with has now gone to the pigs!
The customer service/ call centers are managed by a bunch of Filipinos (all of whom are polite but read scripts off a clipboard I'm guessing. My return flight via SFO was cancelled by their partner airlines and I was asked to call their partner airlines to get a seat. I booked and paid my tickets directly to Spore Airlines. What an audacity to tell a customer to go figure if you're going to swim or fly on a pigeon's back to get to your destination!

I called some 6 times put on hold constantly because 'they were checking' for best options! And no solution in sight.

I spent more than 2 hours on calls and in the end I had to cut short my own vacation because the airlines partner messed up and the billion dollar airline wouldn't fork out a penny to pay for hotel stays.

I am so disappointed at how they handled the whole thing.
I have flown EVA, China Air, Korean Air and Nippon Air multiple times but never doing Singapore EVER again!!!!

Terrible service. They changed my child's seat arrangement without notice, separating the parent and child for a long 14-hour flight.

Singapore Airlines lost one of our suitcases from our flight out from Auckland Airport. Despite having Priory tags on suitcase and barcode with destination airport code the idiots still managed to send my suitcase to Doha airport!! Menzies at auckland airport are useless and take no responsibility for their dumb actions! Had someone simply scanned my tag they would have seen what destination it was destined for. Singapore Airlines took no responsibility a d where very slow to try and find what went wrong Thankfully a supervisor for baggage handling at Delhi Airport scanned my suitcase receipts on my boarding pass and informed me that suitcase was in Doha!!! The short of it is we had to make arrangements the next day to get back to the airport and pick up the suitcase which was put on a flight straight to Delhi and organised by this supervisor who k ew good customer service unlike stupid Singapore Airlines who have yet to compensate me for the stress and expense to return back to pick up suitcase and that we had to get toiletries and footwear as that suitcase contained it. Surprisingly I haven't received a survey from them as yet so here's one they can have!
Also I will never willingly flybwith them again as out of the business class set ups what is the point of the funny angled bed where your feet are tilted to one side? Other airlines manage lie flat and straight! I sometimes think the reviews on YouTube by these reviewers who seem to get free flights from the airlines is just that a not real review for a free flight!!

I made my 1K with United and I thought “Great! I can fly on a better airline for a 16 hour flight.” So I chose Singapore Business Class. Wow. Was I wrong. The only thing better was the food and service. The hard product (seat) and some of the soft products were terrible. To sleep, you have to contort your body all the way to the right of the seat to this little cubby (very, very small) to put your feet in. If you’re lucky to sleep, think how this will feel after 8 hours. Your back kills you. The IFE screen literally feels as if it’s 18 inches from your nose. You can’t see the whole screen at the same time, you’re so close. I asked the flight attendant for pajamas. They don’t give them unless your first class which this plane does not have. United gives them when the flight is longer than 12 hours. I always thought Polaris was small until I got into this seat and thought I was going to have a claustrophobic panic attack. I have slept on their A380 beds. Wonderful. Business class on an A350-900 is surprisingly subpar. I never, ever thought I would recommend United over Singapore. I do now.