We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad Experience”
Review of Jetstar Airways - Australia & New Zealand


Reviewed 4 weeks ago

they weighted your carry-on AND personal luggage for the combine weight of 7kg. If more than that they want A$75 per person with is more than your one-way ticket from SYD to CNS. This is ridiculous and humiliated. Want to see the CEO of this airline goes to the gate and have his/her luggage weighed to get the experience. nickel and dime the customers is BAD customer service.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Don T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (13,790)
Traveller rating
Traveller type
Time of year
Language
  • More languages

41 - 45 of 13,790 reviews

Reviewed 5 weeks ago

Never ever Book tickets with jetstar, they will be cheaper while booking and even more expensive when you are at the boarding desk.

They have poor service, Stuff is very Disrespectful towards their customers, everything is cheaper like their prices but no quality . Airline has a record of Looting people on Boarding desks over little things.never ever go with them . I Don't recommend this to my friends and family.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Manjinder S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2024

I have no word to describe this company.
I spent one night at the airport as the plane was delayed. When onboarding I was made aware that there was an overbooking and there was no seat for me.
24 for hours later… the plane was again delayed…. Until it was cancelled after official departure time, at 1 am, as the crew was tired.
We had to buy a last minute ticket at Qantas and lost our hotel and jetstar refuses to compensate us.
I have no word to describe those delinquents.
Stephanie Tully the CEO should be brought to jail for enforcing such practises!
If you want to save money, buy a ticket from another company first, it will be less costly and you will be able to fly.

Date of travel: May 2024
Thank gr_goirev446
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2024

Not good enough! My flight booking got screwed up and I rang the 09 number for nearly an hour and they kept saying it was Afterpay's fault. not good enough! Very frustrated.

Date of travel: April 2024
Thank Inspire12292205292
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2024

Truly awful. Especially the service out of Adelaide. Don’t know if these people hate their lives and just want to inflict that on others but I would suggest flying literally any other airline than this.

Date of travel: April 2024
Thank JJC199412
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of in . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.