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“A very good all round experience and one of the most generous allowances anywhere”
Review of Saudia Airlines


Reviewed 10 November 2018

Saudia Airlines is clearly a mixed bag, you read through the reviews and what you see is hit or miss.

I booked for a group of nine, over six months in advance. The website was straightforward and i found the online element as good as any other airline. My flights ended up being changed, by Saudia twice. Both times i had to ring to re-check all my details and my seats had to be confirmed three times on three occasions. This was unnecessary faff and why i haven't awarded five stars, even though the staff were courteous and helpful to get things resolved.

I don't often review airlines, but i feel Saudia gets plenty of flack so it's important to provide a positive experience when this is the overall outcome.

I travelled to three destinations, Jeddah, Dubai and back to London Heathrow as part of a group of nine. In all honesty i was expecting a third rate service, so i had mentally prepped myself for a stoic experience, instead I have to say, Saudia Airlines really came through for me. Their overall service and product was excellent. I was genuinely surprised and pleased and feel this must be expressed.

For starters Saudia offer one of the most generous baggage allowances per person that i have ever seen, in economy you can travel with 2 x 23kg suitcases, plus hold luggage separate, plus 5kg free Zamzam water if returning from Saudia Arabia, seriously which airline can beat this. You then have ample leg room, also in economy, which beats most airlines hands down. This is a huge benefit to all passengers and worth using just for this. I thought the food was as good as Emirates - one of the best airlines and facilities on board greatly improved with excellent screens and on demand options.

Where Saudia Airlines is a little weak is their overall customer service. I personally had no issues, but noted a few scrapes with others. Nothing serious, but the overall service doesn't quite hit standards from other Airlines.

What is not Saudia Airlines fault is the generally poor facilities at places like Jeddah Airport and Riyadh. Unfortunately for them, they are seen as the front-line for inadequate facilities at these airports so get panned when things go wrong, even though it is not directly them at fault.

My overall experience with Saudia Airlines has been very good, and i benefited from an excellent value for money price, with very generous baggage and seating allowances. They have some way to go to improve their overall experience, but i have to say i have been very impressed and will certainly use them again.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Irfan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 November 2018 via mobile

Saudia launched a new enhanced cabin service called : Top 5. This service is available now on flights to UK and France, as first stage.
Its really a new shift in traveller experience starting from the presence of chefs onboard to the type and variety of high end products.
Welldone

Date of travel: November 2018
Thank D677LePrince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2018

It has good service on the board, but unfortunately bad service in the ground. I was waiting for one luggage more than one hour after arriving the airport in Jeddah.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Prof_DR_Ahmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2018

Some time since I flew on this route and it does not really improve. It is a shame because the flight crew try hard to make the flight pleasand always let down by the ground service.

Date of travel: October 2018
Thank grumpygrampsJordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2018

is the best among the local airlines, but not compared to Emirates or Etihad, regular delays with no transparency with the passengers,
Very bad customer service, despite i'm a silver member in their loyalty program, they never respond to my claims regarding the delayed flights

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank kamozad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC