First of all the flight was late departing. The seating is so crushed that your shoulders touch the person next to you. There is no netting attached to the seat in front to put your personal bits and pieces into and the legroom is so tight that you can't bend down to get your bag from beneath the seat in front. When refreshments trolley eventually came round we ordered tea but had to wait 10 minutes for it. A hot snack would have a half hour wait. The staff were lovely and friendly.