We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful staff”
Review of Ryanair


Reviewed 6 April 2018

The flight was delayed by at least half an hour. All the staff were Spanish on an flight between Germany and UK. Flight attendants were using their mobile phones during taxiing before takeoff despite telling passengers to switch theirs to flight mode. My wife wanted a watch from the catalogue and was told she could not see it out of the packaging without paying for it. After paying and finding it did not fit her wrist she was refused a refund. OVERALL a rubbish airline. WE WILL NOT USE IT AGAIN.
We went out to Cologne on GermanWings - a cheaper and better experience.

1  Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (54,361)
Traveller rating
Traveller type
Time of year
Language
  • More languages

9,488 - 9,492 of 54,361 reviews

Reviewed 6 April 2018

Good value for a flight.Despite all the bad press we have never had a problem with Ryanair and have never been delayed.For the price of the flight what more do people want there is no forcing of food,drink or any extras.

Thank 1945alice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Typical Ryanair - now you can't have hand luggage unless you pay to have it - everything needs to go in hold - but not good when your passport is there because they don't tell you until you get to the gate their taking your suitcase off you to go in hold (belly of aircraft). So this caused problems when went through security as didn't have passport - Ryanair continues to go downhill.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

no problems; flight punctual and reasonably comfortable although not too obvious when having paid for extra room that it was in fact more roomy

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Andrew678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

After all the bad press this airline has attracted, it reaffirmed my faith in them after
flying to Palma recently on holiday.
The flight and the staff were excellent.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 2017holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC