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“Terrible”
Review of Ryanair


Reviewed 4 April 2018 via mobile

Watch out you have to check in online 2 hours before departure time or else you will have to pay a "service fee" that costs almost the same as the ticket. Then we had to walk 15 minutes to get to our gate then there was a 2 hour delay on our flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank bjarni dagur d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,495 - 5,499 of 46,794 reviews

Reviewed 4 April 2018

Left Manchester on 16 March. As usual although any other airline would have normally offered my wife and I seats next to each other we were 'randomly allocated' seats far away from each other. On boarding we had the usual Ryanair-only experience at Manchester of being marched down many stairs (carrying bags) and then onto the apron in the very cold weather to then climb up the stairs. As I boarded I looked back into the open 'mouth' of the unused jetway that would have been used by any other airline to board without this major Ryanair hassle.
Two days before our flight back on FR3209 I received a text message from Ryanair saying that our return flight had been CANCELLED. No explanation, there was no bad weather expected either in Manchester or Malaga. Of course other flights were heavily booked - I had to find an extra 400pds for myself and my wife to get home.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

The flight was ok in both directions, flight staff doing what they can to make peoples flights comfortable. Ryanair are a budget flight operator and overall I was happy with the service but those little added extras continue to mount up.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank lee e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

Compared with EasyJet, Ryanair still hasn't got the service right. We paid a bit extra for priority boarding, but then we were all herded onto a bus to go to the farthest reaches of the airport. First on the bus are last off -- except that when we reached the plane we were kept standing in the bus for several minutes, presumably because they weren't ready for us. The usual scramble to get luggage into the racks, with no help from the cabin crew. One announcement from the captain -- that we would be delayed for 10 minutes. Refreshments were offered during the flight, but no menu was provided so we did not know what was on offer or how much it cost. They seemed to be more interested in selling duty free items.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank jasperselwyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

we were caught up with the cancellations on Friday 30th March when Stansted was closed due to a bus fire. Ryaniar sent us to their desk to rebook flights. we waited in line for 4 hours with no information and at the desk were offered flights in 4 days time but no accommodation as the hotels were all booked. We asked to be rerouted on a different airline as per their own terms and conditions. we were told they couldn't do this but if we did it ourselves we could reclaim the costs. so at 1am Saturday morning we desperately searched and booked flights and accommodation on Sunday. however on submitting our claim Ryaniar have refused to pay as we didn't get permission first! we were told to do this by ryanair staff. typical Ryanair customer service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank katmaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC