What a terrible company ! Let me start by saying that we were on 4 planes in total during our holiday. We flew with Vueling, Ryanair and Transavia so I can compare the level of service and value for money for each of them and Ryanair was by far the worst ! We were waiting in line to our plane when a ryanair staff asked us to see our carry-on luggage. When we did the "test", our luggage fitted EXCEPT for the wheels (mind you we already flew twice with them previously on that trip without any problems). I asked as nicely as possible if they could make a little exception and told them we didn't have any problems before and all I got in response was a mean face and a "wait here!". A good 20mins went by, we waited diligently and they took everyone else on the plane (some with much bigger hand luggage than us but I didn't want to throw anyone under the bus!) She said "so you have to pay now". Ok... They didn't accept cards, it was only cash. Honestly, it happens and I know the rules but the two staff who handled our situation were rude, disrespectful and showed absolutely no empathy. After this experience we were a little traumatised, so we approached the transavia staff with care. Dear lord how lovely were they ! The desk staff and the manager welcomed us with smiles and warm greetings. We had bought new carry-ons not to repeat our past experience but we still had our old ones, and they offered us to put them on the plane, free of charge ! Believe me if you want to travel low cost, vueling and transavia are the way to go ! Ryanair is full of hidden costs, very little space for your legs on the plane and apparently rude staff. I will never travel with them again no matter the price difference. In the end, thank you ponta Delgada staff, you were an eye opener.