Having travelled with Qatar’s competitors over the years I’ve placed it bottom of my list. Long haul flight in the cabin of a tightly packed 777 is a nightmare when you’ve experienced the 380…. Like the proverbial ‘sardines’.
The service on board is basically poor- Emirates and Singapore excel - rang for drink following sleep and waited 30 mins for instance …. The food ok but lacking the touches other airlines feature such as cheese and crackers / tiny chocolate etc . Can only assume their status/ ranking is based on First and Business Class provision / experience - it’s certainly not a reflection on experience in Economy!

I am extremely disappointed with Qatar Airways' handling of my mother in Law aged 87, recent ticket change request. Despite their advertised policies and passenger rights regulations, they refused to accommodate a reasonable modification to her booking, causing significant inconvenience and financial loss.
Issue Details:
• Ticket Number: 1572499893783
• Booking Reference: V84XPT
• Nature of the Complaint: The first segment of the journey was utilized on Monday, 13 May 2024, from IKA to LAX via Doha. A prior change request for the return flight was processed for 12 September 2024, with the applicable penalty paid in full. The return flight was subsequently rebooked for Saturday, 11 January 2025.

She required to extend her stay in the United States until the end of March 2025 due to a pressing medical condition/test. Despite her attempts to reschedule the return flight, she has encountered persistent obstacles.
Her Experience:
When we contacted Qatar Airways to modify her ticket, we were met with unhelpful responses and a refusal to honor their own policies. Customer service was slow to respond, and when they did, they provided conflicting information. Despite multiple attempts to escalate the matter, our requests were ignored, leaving her with no viable solution:
1. Online Attempts: Attempts to make the change via Qatar Airways website were unsuccessful, even though seat availability in business class was shown for the requested date!
2. Travel Agent Assistance: The travel agent in Tehran was similarly unable to process the change, as the system indicated no availability despite seats being visible for new bookings!
3. Visit to Tehran Office: Visit of their office in Tehran received with the same unsatisfactory response!
4. Contact with Doha Office: Upon contacting their Doha office on January 1st 2025, we were advised—after a 20-minute call—to approach my travel agent again, offering no resolution to the issue!!
5. Several chat sessions have been held without success!
6. Complaint to customer care at : tell-us@qatarairways.com.qa remained unsuccessful!
7. Finally she was not able to show her in the Airport and was penalize for almost all thicket cost!!

Why This Matters:
As a leading airline, Qatar Airways should prioritize customer service and transparency. However, their handling of my issue has been frustrating and unacceptable. Airlines should respect their passengers' rights and provide fair resolutions instead of hiding behind vague policies or making systematically passengers unable to make change in the flights.
Final Thoughts:
I expected better from an airline that claims to be one of the world’s best. I strongly urge Qatar Airways to improve their customer service and uphold their policies. I also warn fellow travelers to be cautious when booking with them, especially if flexibility is needed.
Would appreciate any advice from others who have faced similar issues. Has anyone successfully resolved a complaint with Qatar Airways?

Very bad experience, with this airline, first they took my cabin bags and supposedly left them in the hold, by decision of the crew, suitcases that never reached their destination. Afterwards, when I complained, 6 weeks passed until they appeared in Sao Paulo, they were never shipped, they did not give me any justification, much less the financial compensation that corresponded. Furthermore, customer service does not exist, it is an odyssey to be able to communicate with them. To close the case, they sent my suitcases to Chile and I had to pay all the transportation expenses, and the Qatarairlines representative in Sao Paulo, Mr. de Paula, promised to reimburse me for the expenses, so far nothing.
Don't get carried away by the propaganda, this line is a farce. I don't recommend them

Great leg room. Excellent service. Drinks were served frequently and included in flight price. Food was often enough and was tasty. Boarding was early and both flights took off exactly on time. Clean. Headphones, blanket, pillow, earplugs, eye mask, toothbrush and paste included. Great selection of movies. I had connecting flight- bag was transferred for me.

1- My first flight was delayed for 1 hour from kuwait which couse to delay in arrival and missing my connection flight to Edinburgh, no one helped me from the staff although i told them that i need to hurry so please let me pass infront in the plane at least when it stop but no body helped,, they give me another flight whith waiting 9:45 hours and then transit in heathrow for more than 5 hours, so it was a journey 24 hours instead of 10 hours.

2- with all of this experience Im calling and requesting claim also on website on my avios points for more than 7 times but no body take an action tell know.