We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“AWFUL, PATHETIC”
Review of Qatar Airways


Reviewed 4 weeks ago

I had confirmed ticket with Qatar Airways's flights # QR9618, 744 & 556.
I reached to Qatat's code sharing partner's counter at local airport to check in. Surprisingly, an agent at counter said there is no flight of QR9618. Then I called Qatar's toll free number, after 33 minutes on the phone, agent said they will call me back in 2 hours. Which they never did. Then I called again after more than 2 hours.
An agent said they sent me an email about change on certain date.
I did receive the email on that date about change of my return flight inbound.
No email for changes in going outbound.
They didn't have alter or back up plan at all. Then we requested refund, & they said they will give us partial refund. Since, this is not our fault, we should get full refund.
Qatar Airways advertise as World's Best Airline. That is not true.
The airline doesn't have back up plan or re-route their passengers, how can be World's Best Airline ??
We had pathetic, awful experience.
We had to book new ticket in another airlines.
Most Definitely, I would not recommend Qatar Airways at all.
Just keep in mind One Thing, Qatar Airways doesn't have any back up plan to re-route you to reach your destination, at all.
THIS IS NOT WORLD'S BEST AIRLINES. PERIOD.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Hemant B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (37,325)
Traveller rating
Traveller type
Time of year
Language
  • More languages

110 - 114 of 37,325 reviews

Reviewed 4 weeks ago

Be Cautious of Qatar Airways Poor Customer Service, and Illogical Hidden Fees.
Although my flight experiences with Qatar Airlines have been great, I am really Disappointed with the Poor Customer Service. When I attempted to cancel a flight, there was a $480 cancellation fee, which I was aware of. However, when I received the refund, it was for $153 less than what I actually paid for the ticket (after deducting the $480 cancellation fee). I have been trying to get an issue resolved since over 2 months. All of the agents I chatted with online kept guessing at what it might be and promised to escalate the issue. Finally, I did receive one phone call from an agent, who said that when I changed the time of the outbound flight, the fare was reduced by $153, and it was Qatar’s policy to base the refund on the adjusted fare. I told him that does not make a difference since I did Not receive a $153 refund for the difference. I just read the Fare Rules again, and there is nothing in the rules stating that the refund would be based on the reduced fare. This would Not be logical. If you purchased something from a store, and later returned it, you would get a refund for the price you paid on your receipt; not the price they later reduced. Obviously, the Qatar agent is misinterpreting the policy. I asked him to escalate the issue, and he suggested that I go online and register a complaint. That’s what I have been doing for over 2 months now. I don’t know where else to turn at this point. I did find an address for Qatar’s new CEO, Badr Mohammed Al-Meer. I will write to him and perhaps someone on his staff can resolve this issue.

Date of travel: January 2025
2  Thank Joe N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

How Qatar can claim to be "the world's best airline" with a straight face is beyond me. Worst experience I have ever had, customer service non existent.

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank T1583FEmatthewp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Was upgrading the flight for experience paid for my business class ticket the payment went through and then the page was stuck and came out as error. The staff is not helpfull at all was made to wait for 2 hrs to talk to the service agent no help provided rude staff and have to travel in economy. Will not recommend this to anyone.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Abhishek K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Delayed 2hrs without informing
missed connecting flight
bad food
bad screen
Old Aircraft from dhaka to Doha and the service was below average

Date of travel: December 2024
Thank Abdullah Al M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2025 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Australia. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.