How Qatar can claim to be "the world's best airline" with a straight face is beyond me. Worst experience I have ever had, customer service non existent.

Was upgrading the flight for experience paid for my business class ticket the payment went through and then the page was stuck and came out as error. The staff is not helpfull at all was made to wait for 2 hrs to talk to the service agent no help provided rude staff and have to travel in economy. Will not recommend this to anyone.

Delayed 2hrs without informing
missed connecting flight
bad food
bad screen
Old Aircraft from dhaka to Doha and the service was below average

Flew business class from Milan to Bangkok & I agree with the last commenters remark about sub standard aircraft however I have found other airlines (Singapore who I flew last year) to be just as bad flying from Rome. Also they have n o dedicated lounge in Milan & the only one their is disappointing. My biggest issues if that due to them having such poor Customer Service, customers resort to making comments on their Facebook page & have had numerous complaints about scammers preying on those customers. Qatar Airlines social media appears to be unmonitored, they do not add comments to be aware of scammers posing as them. It is a terrible situation. I don't care if you're flying economy or business class, you're paying for a ticket & expect to be able to contact Customer Service if there are issues.

I recently had the misfortune of flying Qatar Airways Business Class on flight QR128 from Milan to Doha on January 9, 2025. Despite the exorbitant fare, the experience was profoundly disappointing.

The aircraft appeared outdated, with an interior that seemed more fitting for a bygone era than a leading international airline. The seats were uncomfortably worn and lacked the modern amenities one would expect in a premium cabin. The overall design of the cabin was uninspired, failing to provide the luxury and comfort that should accompany a Business Class ticket.

Considering the substantial cost of this flight, the subpar quality of the aircraft and seating was unacceptable. I would caution potential travelers to reconsider booking Qatar Airways Business Class on this route until significant improvements are made.