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“NIGHTMARE EXPERIENCE, DONT USE QATAR PLEASE.”
Review of Qatar Airways


Reviewed 4 weeks ago

NIGHTMARE EXPERIENCE. HORRIFIC and HORRENDOUS.

Horrific experience with Qatar Airways. Firstly, the flight was delayed, not due to bad weather because it arrived late on the earlier journey. Followed by which they lost the baggage. I landed at the destination at 3:05PM, I was promised to have my bags delivered by night or next morning, in worst case. None of this happend and greatly they dont have a customer care for missing baggage. I was bounced to different teams and different phone numbers where no one seem to have a clue of how to handle the situation and all they could say was that the concerned team would reach me. I asked them to cancel my return flight ticket which they dont want to and of course no refund. Its been 5 days and I am still waiting for my bag to be delivered. To top this, they dont even compensate or refund for any basic needs until your bag is found. Their COC rule states that if they cannot find the bags in 14 days, then they would refund few $$ per kilo. WORST AIRWAYS. NIGHTMARE to deal with customer care, HORRIFIC experience of my life. Wasted more than 12 hours so far with these cheapstakes. Completely demolished my planned festival celebrations with family. No more QATAR airlines in my life.

Date of travel: January 2025
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Sai P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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123 - 127 of 37,325 reviews

Reviewed 4 weeks ago

Qatar Airways employee wrongfully tagged 4 bags to my name (instead of 2 to me, and 2 to my co-passenger) on flight from Del to Toronto in Dec 2024. I had to pay USD 510 to my connecting flight with Air Canada citing excess baggage, for their fault - and now Qatar refuses to refund to me.

Date of travel: December 2024
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    • Check-in and boarding
Thank Vanika B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

It is always a pleasure to flight with Qatar Airways. The service is really good, the meals are served quickly and the food is nice. We really enjoyed travelling with Qatar Airways to go to Mauritius !

Date of travel: October 2024
Thank APV678
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

We travelled with Qatar airways from Norway to the Maldives 1st of December and returned from the Maldives on the 11th of December. Since I am tall we had booked seats in the comfort class (which they only have DOH-MLE due to a rented aircraft).
On the way to MLE the footrest in both seats were out of order. On the return flight 10 days later they were still out of order. However now the TV screens did not work either, so we got 2 Ipads from the crew, but you neede to sit and hold them if you wanted to use them. No excuse from the crew for the inconvenience.

I have made 2 requests to Qatar customer service. Do they come back to us? NO! It seems that they do not care. Same thing happened 2 years ago when we complained on a problem when flying to Male on business class. They now advertice that they have 25 years with excellence. That is not valid for their customer service, because customer service do not exist if you contact them with a problem.

I also have a problem changing my email adress in my profile. Again no help from their customer service. Luckily there is competition and we will not have Qatar airways as our preffered airline anymore.

Date of travel: December 2024
    • Seat comfort
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Jan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Just awful customer service experience from the staff for a long-haul flight. Poor amenities and couldn't wait to get off the plane.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank ppm701
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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