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“Terrible service by cabin crew and awful food. Dirty”
Review of Qatar Airways


Reviewed 23 August 2017

We had the worse flight ever on any airline. Flight QR1363 Zone 2. The cabin crew was unfriendly and did not attend to our needs. We had to ask for water during the entire flight! The only supplied Zone 1 with snacks and never even bothered with Zone 2. I asked for coffee which arrived after a long time - it was cold, extremely strong and had a taste of 'old' coffee.

It was evident that the plane was prepared in a hurry. Blankets, cushions etc were scattered on a single seat per row. The bathroom floor and the inside of the toilet bowl was extremely dirty! There was an unpleasant odour.

The touch screen TVs were not working properly - it seemed to be too old

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Emave53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,993 - 1,997 of 11,825 reviews

Reviewed 23 August 2017

Great New Aircraft With very spacious seats .Ample leg room . Larger than usual screen with loads of entertainment . Meals served are quite good and Staff are very friendly and attentive . Didn't feel the time fly by !

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Mahesh E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017 via mobile

Enjoyed an excellent night service from DOH-ZRH on one of Qatar's new A350. Just the aircraft alone is a major improvement compared to the crappy B767 AA has as an example. The cabin crew was very dedicated and caring although this was a night flight. Thank you Sebastian & crew!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Lucas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017

a full flight isn’t with issues
the crew were great
the cabin ambiance was good considering are full it was
the toilette however were not beeped clean throughout the flight
the food was good with a great selection and plentiful
the entertainment is not so good a shame because the screens and quality of sound is great but the movies are old and the selection isn’t great unfortunately
overall for economy class you cannot complain

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mje0250400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017

I was very pleased to experience the QR A350 brand new plane comfortable quite and very smoove
The very warm welcome just relaxed you and having two crew assisting on boarding is amazing to say the list.
The seat was ever so comfortable and large all the way to a flat bed
the wider window are a definite asset to the comfort
The service was a breakfast one and it was really delicious
I could not fault Qatar if you paid me I simply loved my experience.
and look forward to be a gust of Qatar Airways in then near future.
My only comment is that the choose of movies are terrible and old

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mje0250400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC