We experienced terrible service on 5 August. We boarded our flight from Alice Springs to Melbourne and left the gate. The plane stopped part way down the runway and we sat there for twenty minutes with no information. Next the plane returned to the gate and the captain finally came on and advised that we had to pick up an engineer in Alice Springs, take him to Ayers Rock (Uluru) as he was needed there to repair another plane. There was nothing wrong with our plane. We were disrupted for their operational requirements. This resulted in a poor food service on the first sector from Alice Springs to Uluru and then no food on the second sector from Uluru to Melbourne. We originally had a three-hour transit in Melbourne and were planning to spend time in the Qantas Club with our friends who were also on the flight.

In the end, we landed in Melbourne 4 minutes before our next flight was due to leave for Hobart. Although a buggy had been arranged to take us to the next gate, no-one told us. The driver had no sign and did not shout out “Hobart” – we only approached him because one of our friends had a sore knee so we asked for help. He said he was there to help us, but we are not sure how we would have known this.

We made the flight but missed our dinner and drinks in the Qantas Club. We had not eaten since the pitiful snack after Alice Springs.

Worst food I have ever had on a business flight. Service staff couldn’t care less and appeared bored and disinterested in customers. No effort no smiles no customer service. Luckily I used points so endured the experience. I would never pay for Qantas business as too many other great choices

This has to be the absolute worst airline!!! Flying from South Africa to Brisbane for the second time, and on both occasions my flight was delayed. Both times were due to engine issues. I was left on the tarmac for four hours!!! My flight to Brisbane is now delayed as well. They removed our bags without informing us and we now have no luggage and the staff have been less than helpful!!! Absolutely horrible!!! No communication whatsoever!!!

After multiple domestic flights in the US it really brings home how low rent the "national carrier" of Australia is.

40% less leg room, sub par meals and tiny over head storage for bags.

Given the opportunity I'd never fly them again

My review is a mixture of Excellent service for myself and poor systems for my travelling companions.
I ruptured my Achilles before I travelled and could not weight bare on one leg. I contacted Qantas and they went out of their way to ensure I travelled smoothly from giving me a seat with more leg room, allowing my knee scooter to assist me to and from the gate and transported me on and off the plane on a wheelchair. It was wonderful service and the staff were exemplary. Well done Qantas.
The issue for my friends was that they had both booked business class flights using their frequent flyer points to only find themselves bumped to economy at the airport. My friend was also treated poorly by one of the airline staff. They were both allowed access to the business class lounge but now have no confidence in the frequent flyer systems