This has to be the absolute worst airline!!! Flying from South Africa to Brisbane for the second time, and on both occasions my flight was delayed. Both times were due to engine issues. I was left on the tarmac for four hours!!! My flight to Brisbane is now delayed as well. They removed our bags without informing us and we now have no luggage and the staff have been less than helpful!!! Absolutely horrible!!! No communication whatsoever!!!

After multiple domestic flights in the US it really brings home how low rent the "national carrier" of Australia is.

40% less leg room, sub par meals and tiny over head storage for bags.

Given the opportunity I'd never fly them again

My review is a mixture of Excellent service for myself and poor systems for my travelling companions.
I ruptured my Achilles before I travelled and could not weight bare on one leg. I contacted Qantas and they went out of their way to ensure I travelled smoothly from giving me a seat with more leg room, allowing my knee scooter to assist me to and from the gate and transported me on and off the plane on a wheelchair. It was wonderful service and the staff were exemplary. Well done Qantas.
The issue for my friends was that they had both booked business class flights using their frequent flyer points to only find themselves bumped to economy at the airport. My friend was also treated poorly by one of the airline staff. They were both allowed access to the business class lounge but now have no confidence in the frequent flyer systems

Qantas cancelled my flight and could not offer a suitable alternative. They offered a refund one month ago and I am still to receive my money back. They have responded by saying there is nothing they can do.
Just a warning to fellow travellers that Qantas will withhold your money when they cancel your flight so bad luck if you need those funds to rebook and travel.

We booked this business class as I took the family along to visit whilst I work. We have family in the UK. Customer service were great at Perth airport where they helped us get a bassinet. On boarding we were happy enough and took off. Thought it would be a peaceful relaxing journey but there was a constant stream of economy passengers at the side of my seat queuing for the business class toilets? What's the point of paying $$$ to be able to sleep to arrive refreshed and work when there's constantly different people talking at the side of you and tapping your seat whilst queuing for the toilets?
Therefore I don't recommend Qantas business class, I would advise anyone to look elsewhere.