My review is a mixture of Excellent service for myself and poor systems for my travelling companions.
I ruptured my Achilles before I travelled and could not weight bare on one leg. I contacted Qantas and they went out of their way to ensure I travelled smoothly from giving me a seat with more leg room, allowing my knee scooter to assist me to and from the gate and transported me on and off the plane on a wheelchair. It was wonderful service and the staff were exemplary. Well done Qantas.
The issue for my friends was that they had both booked business class flights using their frequent flyer points to only find themselves bumped to economy at the airport. My friend was also treated poorly by one of the airline staff. They were both allowed access to the business class lounge but now have no confidence in the frequent flyer systems

Qantas cancelled my flight and could not offer a suitable alternative. They offered a refund one month ago and I am still to receive my money back. They have responded by saying there is nothing they can do.
Just a warning to fellow travellers that Qantas will withhold your money when they cancel your flight so bad luck if you need those funds to rebook and travel.

We booked this business class as I took the family along to visit whilst I work. We have family in the UK. Customer service were great at Perth airport where they helped us get a bassinet. On boarding we were happy enough and took off. Thought it would be a peaceful relaxing journey but there was a constant stream of economy passengers at the side of my seat queuing for the business class toilets? What's the point of paying $$$ to be able to sleep to arrive refreshed and work when there's constantly different people talking at the side of you and tapping your seat whilst queuing for the toilets?
Therefore I don't recommend Qantas business class, I would advise anyone to look elsewhere.

I travelled to Japan on 23/05/24..The Business class seat electronics were not working ..Customer service representative told me on board before departing they will refund 75 percent of the sectors fare paid which I thought should have been 100 percent refundable but however I thought I could live with this .
However after numerous emails complaints and telephone calls since then ,here I am in early August with no cash refund . Ive been told so many different things . Finance cancelled my refund ..then its going to be processed ..then its been paid..then it wasn't paid ..then the amount was incorrect then it was reprocessed ..it just goes on and on with myself the business class passenger client having to try and drive this continually ..Last week Qantas told me it had been paid..(which it hadn't been I found out later) so I was sent on wild goose chase with my bank looking for the payment that was never actually paid !!!!...Australia really needs stronger laws and complaint processes with airlines..Its ok to promise a refund to initially appease an affected client but to actually refund the money seems to be an impossible task for Qantas

Thi ps was second sector of a flight to Alice in business class. The smoked chicken salad lunch was tasty and served with a nice sparkling wine. The movie selection was good and although flight was slightly late we were kept informed.