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“Dreamliner disappointment Perth to London Business Class”
Review of Qantas


Reviewed 7 August 2024

We booked this business class as I took the family along to visit whilst I work. We have family in the UK. Customer service were great at Perth airport where they helped us get a bassinet. On boarding we were happy enough and took off. Thought it would be a peaceful relaxing journey but there was a constant stream of economy passengers at the side of my seat queuing for the business class toilets? What's the point of paying $$$ to be able to sleep to arrive refreshed and work when there's constantly different people talking at the side of you and tapping your seat whilst queuing for the toilets?
Therefore I don't recommend Qantas business class, I would advise anyone to look elsewhere.

Date of travel: August 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Kenny T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (21,373)
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94 - 98 of 21,373 reviews

Reviewed 5 August 2024

I travelled to Japan on 23/05/24..The Business class seat electronics were not working ..Customer service representative told me on board before departing they will refund 75 percent of the sectors fare paid which I thought should have been 100 percent refundable but however I thought I could live with this .
However after numerous emails complaints and telephone calls since then ,here I am in early August with no cash refund . Ive been told so many different things . Finance cancelled my refund ..then its going to be processed ..then its been paid..then it wasn't paid ..then the amount was incorrect then it was reprocessed ..it just goes on and on with myself the business class passenger client having to try and drive this continually ..Last week Qantas told me it had been paid..(which it hadn't been I found out later) so I was sent on wild goose chase with my bank looking for the payment that was never actually paid !!!!...Australia really needs stronger laws and complaint processes with airlines..Its ok to promise a refund to initially appease an affected client but to actually refund the money seems to be an impossible task for Qantas

Date of travel: May 2024
Thank philip b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2024

Thi ps was second sector of a flight to Alice in business class. The smoked chicken salad lunch was tasty and served with a nice sparkling wine. The movie selection was good and although flight was slightly late we were kept informed.

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank wombatdavid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2024

English speaking world be great they don't answer your questions or have any idea on how to help you with an enquiry worse than telstra

Date of travel: August 2024
Thank Sean P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2024

POOR CUSTOMER SERVICE!!

Two issues with Qantas customer service for 2 flights. I was supposed to fly 6/12/24 from LAX to Brisbane, Australia (Flight 16). I had to leave the next day and bought a $9700 biz class ticket (Flight 16). My original flight was $10,000 (round trip) in biz class and my travel advisor (who booked the flights and are part of the Virtuoso Travel Consortium - i.e. luxury travel agency) has been trying to get a response on a refund or credit from Qantas customer (NO) service for 1 1 /2 months and they are non responsive. Additonally, Qantas DOWNGRADED me from a biz class purchased seat on 6/26 Flight 1875 from Darwin to Brisbane. Airport staff was surly and Qantas is once again not responding to my travel agent about a refund. Unacceptable. Flying experience ok, but customer (NO) service is horrible. Beware...

Date of travel: June 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank lynnes297
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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