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“Customer service”
Review of Qantas


Reviewed 2 August 2024

English speaking world be great they don't answer your questions or have any idea on how to help you with an enquiry worse than telstra

Date of travel: August 2024
Thank Sean P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (21,373)
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97 - 101 of 21,373 reviews

Reviewed 1 August 2024

POOR CUSTOMER SERVICE!!

Two issues with Qantas customer service for 2 flights. I was supposed to fly 6/12/24 from LAX to Brisbane, Australia (Flight 16). I had to leave the next day and bought a $9700 biz class ticket (Flight 16). My original flight was $10,000 (round trip) in biz class and my travel advisor (who booked the flights and are part of the Virtuoso Travel Consortium - i.e. luxury travel agency) has been trying to get a response on a refund or credit from Qantas customer (NO) service for 1 1 /2 months and they are non responsive. Additonally, Qantas DOWNGRADED me from a biz class purchased seat on 6/26 Flight 1875 from Darwin to Brisbane. Airport staff was surly and Qantas is once again not responding to my travel agent about a refund. Unacceptable. Flying experience ok, but customer (NO) service is horrible. Beware...

Date of travel: June 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank lynnes297
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 August 2024

The more time that passes, the worse Qantas gets.
Expensive flights, SLOW service at check in, iPads that don’t work, wifi that is too slow to stream and a small sausage roll in a box as a “meal”.
Paying this much for something that feels like a budget airline is ridiculous.
I miss my old memories of Qantas.
Served snack and proper meals, screens integrated, headphones supplied, clean. Now you feel like you’re flying any old budget airline but with $$$$ added for no reason.
Oh and changing flight time fees are daylight robbery. Other equivalent companies around the world do reasonable changes without charging or just charging less.

I will not bother flying with them again over budget airlines. Save your money

Date of travel: July 2024
Thank nicolecB3580BA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2024

We had used our points to fly business class from Hobart to Alice Springs and this was first sector. It left at 605am and we had a yummy breakfast with 2 choices. I opted for the eggs and bacon which were great. Pleasant staff and arrived slightly early.

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank wombatdavid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2024

I'm writing to share a distressing experience my family and I had with Qantas Airlines, specifically with Ms. Meenakshi Singh and Mr. Karl at the check-in counter. Despite paying for excess baggage, we were forced to stand for three hours and were not allowed to board our 6 am flight until the last five minutes due to a system error that failed to confirm our payment, despite our phone records showing the payment had been made to Qantas.

We were subjected to mental harassment and torture, and to make matters worse, one of our bags was removed from check-in and we were told to leave it behind, with the threat that Qantas would dispose of it if it wasn't collected by 10 am. The staff, particularly Ms. Meenakshi Singh, showed no empathy or understanding.

Thanks to the helpful staff at JW Marriott Auckland, our bag was eventually retrieved. However, I had to pay an additional $700 NZD to have it shipped to India via cargo. Qantas Airlines has been unresponsive to my emails and has ignored my requests to transfer the bag from Auckland to India.

This experience has been the most horrible I've had in my 28-country travels.

Date of travel: July 2024
Thank Fearless00871027929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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